Olivier Baelde

Experience

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  Comdisco

  Jul 1988 - Aug 1991

  Lease analyst

  Main responsibilities:• Monthly Lease Analysis for european operations• Report to headquarters in the USAMain Achievements:• Implementation of a new reporting system.

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  BT

  Sept 1991 - Jan 1996

  Forecasting Manager

  Main responsibilities:• Monthly Revenue forecasts for european subsidiaries• Report to headquarters in London• Establish yearly budgets by country and product linesMain Achievements:• Managed the implementation of a sales reporting system linked to Oracle Financials• Interaction with sales and country managers to agree on yearly forecasts.

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  ICat

  Feb 1996 - Jun 1999

  Business Development Europe

  Main responsibilities:• Business Development Europe at iCat• Wrote requirements for customers projects• Project manager and main interface with clients.Main Achievements:• Top producer in terms of acquiring new clients and generating new licenses sales.

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  IBM

  Jul 1999 - Dec 2000

  Websphere Consultant - VAR

  Main responsibilities:• Lead e-commerce based projects on websphere platform: highlight, prioritize and champion web system, software and hardware enhancements to clients.• Project manager for ecommerce projects. Wrote custom specifications, managed development team and reported status to clients.• Responsible for project budget assessment.Main Achievements:• Project manager for large ecommerce projects like the Roland Garros tennis tournament event online store sponsored by the BNP bank .• Introduced awareness on new payments techologies like SET secure payment. Show less

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  Joomla Vertical Corp

  Jan 2001 - Mar 2007

  Lead web architect

  Main responsibilities:• Lead architect and developer for ecommerce, social media and CMS projects: Advise clients on day-to-day e-commerce sales efforts and brand marketing initiatives by effectively managing the front-end website experience, usability, landing pages, content, product placement, overall merchandising mix and the funnel’s conversion rate.• Provide clients with strategies to develop and manage e-commerce store production schedules and product promotions by working in partnership with sales, marketing, product, and operations teams, internally and externally, to develop content, features, and landing pages to drive sales conversion.• Project manager supervising 2 teams of developers (10 developers and testers) for custom ecommerce development and CMS projects. Confers with other engineering and technical personnel to resolve questions of program intent, inaccuracy, feasibility, data input and output requirements of computer processing.• Supervise and work with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interface.Main Achievements:• Defined the database architecture and wrote the specifications for the vertical market solutions.• Lead project and development team for e-ecommerce, social media and CMS web projects from specifications to delivery. Show less

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  Joomla-Vertical Corp

  Apr 2007 - Mar 2008

  Social Media Manager

  Main responsibilities:• Lead the creation and definition of social networks integration concepts with the extended team of line managers, designers, developers, and cross functional teams that will ultimately support the APIs integration and implementation in the vertical markets solutions.• Lead, write and present APIs integration requirements, driven by user insights, with input from internal stakeholders and clients using the solutions.• Maintained the overall social networks integration and feature roadmap for everything social, managing prioritization and trade offs. Measured and analyzed new and existing competitors in the social space. Drived usability testing, measure and report results, track online usability bugs and define areas for constant enhancement and optimization within the social user experience.• Prepared effective presentations and briefs and presented results in a group setting. Communicated frequently with management and clients to clarify and resolve issues/concerns. Presented to executive staff and BoD. Discussed technical concepts, and proposed opportunistic new product ideas with non-technical and technical employees to clients.Main Achievements:• Wrote requirements for social networks integration in the vertical market solutions: (Facebook, Twitter, Picasa, Flickr, Youtube, Issuu, Docstoc, Scribd…)• Project manager for the integration project. Lead the development team in order to complete the APIs integration. Show less

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  Latitude 26

  Mar 2008 - Dec 2015

  Solutions Architect - Project Manager

  Salesforce Consultant involved in project integrating Sales Cloud, Marketing Cloud and Magento commerce. - leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.- ability to analyze, design, and optimize business processes via technology and integration.(Latitude 26 is the european subsidiary of Joomla-vertical Corp USA)Main responsibilities:• Responsible for business results (P&L, meeting annual plan & growth value for a business). Advise on the management of clients‘s marketing databases and marketing automation systems including integrations between magentocommerce and Salesforce.. Develop, launch and optimize lead generation programs to grow client‘s database of leads in Salesforce.. Develop and manage innovative marketing programs for clients, including digital marketing and the social media marketing strategyfrom Salesforce.• Leadership of business unit teams (sales, development, quality) to create real intrinsic value• Supervise the european development team, extensively Developers and Testers, to bring commercially aware software solutions and improvements to the vertical markets line of software.• Excellent communicator who is capable of putting forward and justifying new ideas and development plans.• Direct line management responsibility within this role for Developers and Testers teams. Define requirements and pricing for custom developments requested by existing european clients.Main Achievements:• Project management of development projects in e-ecommerce and CMS from writing specifications to delivery and implementation.• Managed projects and international development teams (local and remote) composed of up to 15 developers and testers. Show less

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  Ec4u expert consulting ag

  Dec 2015 - Jun 2016

  Senior Consultant eCommerce & Salesforce CRM

  Large international project involving Salesforce and CloudCraze in B2B sector. - Project involving Salesforce sales cloud in medical sector.(international deployment and rollout of Salesforce org. Definition of requirements and specifications with France end users. Key users training)- Project involving integration and synchronization of Magento commerce and Salesforce marketing cloud. Marketing automation and lead generation in retail sector- Magento commerce project delivery. (management of custom modifications and extensions implementation) Show less

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  Mindtree

  Oct 2016 - Apr 2017

  Functional Architect - Principal Consultant Salesforce

  Salesforce delivery team. Implementation projects with different clients involving the Sales, Community clouds.- Troubleshoot key customer implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level.- Acted as Solution Architect, Senior Consultant depending on the project.- Review and correct project/program direction, approach and key artifacts to keep programs on track and solutions extendable and maintainable going forward- Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution. Show less

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  Cloudus Ltd, Munich

  May 2017 - Apr 2018

  Salesforce Certified Consultant Contractor - Solution Architect

  Independent Salesforce Consultant Contractor. - Direct and mentor diverse teams of resources in technical delivery aspects (customer, partner, colleagues) during projects.- Extensive hands-on technical consulting and solution implementation experience in different Salesforce clouds with Waterfall and/or Agile implementation methodologies- Project management with Jira and agile methodology.- Implementation projects with different clients involving the Sales, Service, Community, Marketing Clouds and Pardot.- Acted as Solution Architect, Senior Consultant, Business Analyst, Functional consultant depending on the project.- Ability to analyze, design, and optimize business processes via technology and integration, including leadership in guiding customers and colleagues in rationalizing and deploying emerging technology for business use cases. - Demonstrate context-specific and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologies. Show less

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  Publicis Sapient

  May 2018 - Apr 2020

  Director Technology Salesforce DACH

  - Certified Salesforce Application & System Architect. Certified Mulesoft Platform & Integration Architect- Establish consultative and trusted relationships with account teams and salesforce alliance.- Understand the client business goals and how Salesforce adds value to those.- Anticipate client future needs to deliver optimal solutions.- Transition new clients into the company seamlessly and create consistent delivery processes across all clients.- Communicate regularly with the customer to evaluate satisfaction and value delivery- Develop best practices and process strategies across teams- Serving as a strategic advisor on the Salesforce & Mulesoft products and platform expert to the company’s largest, most complex enterprise customers. - Driving conversations with customer’s enterprise architects and business stakeholders armed with best practices for enterprise architecture functions such as security, performance, development process, and application governance.- Advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources.- Drive the creation of application and technical design documents which leverage best practices and effectively integrate Salesforce & Mulesoft into the customer’s infrastructure. Show less

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  Salesforce

  Apr 2020 - now

  trusted advisor and leader who partners with business stakeholders and executives to design a vision and architecture for a solution to a business problem.help educate the team with technical best practices. Serve as a Trusted Advisor, drive conversations with customer’s Enterprise Architects and Business Stakeholders.Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce ecosystem Solutions.

  • Senior Technical Architect @ Salesforce - Advisory Services - 27x

    May 2022 - now

  • Senior Program Architect - Advisory Service - Salesforce CSG

    Apr 2020 - May 2022