William Bonilla

Experience

• 

  Ninja Web Corporation

  Apr 2014 - Apr 2015

  Software Developer

  • Develop websites and customized software solutions for multinational companies.• Collaborate with clients to identify their business needs and translate them into technicalrequirements for software development.

• 

  Consejo Salvadoreño del Café

  Nov 2015 - Feb 2016

  Intern

  • Provide support in the development of a web-based business platform.• Troubleshoot and debug any issues that arise during the development or testing phase of theplatform.• Design and develop responsive user interfaces

• 

  Tigo El Salvador

  Jun 2016 - now

  • Identify, plan, coordinate and implement digital initiatives to improve critical business processes.• Plan, coordinate and lead the software development for each initiative.• Lead and collaborate with other organizational leaders to integrate digital transformationinitiatives into the overall organizational strategy.• Develop business definitions for customers digital platforms.• Ensure customer satisfaction, loyalty and experience through digital perspective.• Manage relationships with agencies and external providers of digital services.• Support digital business processes to ensure smooth operation and efficient delivery of services.• Identify opportunities to improve the organization's digital user experience. Show less

  • B2B Digital & Quality Chief

    May 2019 - now

  • B2B Productivity Analyst

    Feb 2017 - Apr 2019

  • Customer Operations Intern

    Jun 2016 - Feb 2017