Elena Lemnaru

Experience

• 

  Citibank Romania

  Jun 2005 - Nov 2010

  Responsible to identify project needs, assess priorities, define plans and deliverables for various collections initiatives such as outsourcing collections accounts, outsourcing the actual printing of the letters, field visit, SMS/letters automation process Supported projects execution by creating appropriate business requirements documents and test plans, tracking status of the project, providing regular updates and managing escalations when required.Responsible to manage the relationship with 3rd party vendors including 3rd party collections agencies and service providers. Show less

  • Collections Project Manager

    May 2008 - Nov 2010

  • Customer Service Representative

    Jun 2005 - Apr 2008
• 

  Citi

  Dec 2010 - Nov 2024

  Project lead and product owner for various global and cross-functional initiatives , across EMEA, ASIA, US and Mexico, practicing collaboration, organization and effective communication.Lead the development and rollout of new business Risk& Control applications from inception to delivery including management, execution, oversight and control of all tasks, milestones and overall project life cycle.Manage and coordinate with technology teams for the monthly enhancements/maintenance releases to ensure successful deployment of code changes to production.Lead teams of 2-5 developers distributed geographically across the Globe to deliver projects that increased stakeholders productivity by 30%, reduce manual work and strengthen process controls.Manage platform migration from .Net to PCF Java cloud based open stack set.Utilized Jira Software to effectively manage the Product Backlog items and track implementation progress.Provide in-depth analysis with interpretive thinking to define problems, develop innovative solutions and make recommendations that influence decisions of key business partners.Provide transparency to senior leadership throughout regular updates, ensuring there is adequate documentation for the closure of each project deliverable against the plan,approval process for re-targets, development of metrics program to forecast deliverables. Show less Onboarding Project Lead for CBORC application, for International markets (APAC/NA), by drafting and implementing project plans to ensure projects , special assignments and other adhoc activities are completed as required.Support system redesign to accommodate the operational risk framework changes implemented.Establish partnership with Regional/Global Stakeholders and Technology partners to execute improvement and enhancement implementations through Business Review Documents, testing and approval check processes.Ensure production support for various tools by addressing process inquiries, troubleshooting issues, sharing lessons learned.Develop and manage SharePoint/Collaborate sites to provide users a social platform with relevant material and up to date communication.Develop and maintain all training material such as Job Aids, User Guide and LMS training curriculum to shorten learning curve of users, new and experienced ones.Facilitate demo sessions on system functionality.Work with high volume of data to run analysis and ensure data accuracy and integrity. Show less Work closely with Country/Regional/Global Collections stakeholders to drive implementation of Global Collections Strategic initiatives.Conduct Core processes standardization for Collections globally.Drive adoption of common processes globally throughout agreed business program.Partner with operations, business and technology stakeholders to gather and document business process and requirements.Organize, participate and lead project related meetings to track and monitor progress for various Global Collections Strategic initiatives under implementation.Manage multiple, concurent projects throughout all phases of the project lifecycle for assigned functions/ workstreams.Provide regular updates on project/program status. Show less

  • Global Operational Risk Officer (VP)

    Jan 2022 - Nov 2024

  • Global Operational Risk Sr Analyst (AVP)

    Jul 2017 - Dec 2021

  • Global Senior Collections Project Analyst (AVP)

    Jan 2015 - Jun 2017

  • EMEA Collections Project Analyst

    Dec 2010 - Dec 2014
• 

  Deloitte

  Jan 2025 - now

  Project Manager Technology Strategy &Transformation