Melanie Awe

Experience

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  Pacific Sunwear

  Nov 2008 - Dec 2010

  Brand Representative

  -Worked in a team setting to reach and maintain company goals-Customer service-Meeting sales requirements and goals -Maintenance of organizational and cleanliness standards-Computer system related to sales, goals, and record keeping

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  Vanity (clothing)

  Dec 2010 - Jan 2012

  Sales Lead

  -Working in a team setting to reach and maintain goals-Extensive knowledge of company and products-Customer Service-Meeting sales requirements and goals-Management of staff related to sales, hiring, organization, disciplinary actions-Application of marketing techniques and decor-Maintenance of customer service related to customer grievances-Planning and implementing goals of self and staff to meet overall company requirements and sales

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  The MENTOR Network

  Feb 2012 - Dec 2013

  Direct Support Professional

  -Providing community based individualized care to adults with various developmental disabilities in a multi-person home setting. -Assessment and implementation of client's daily living skills-Working in a evidence based approach to developing daily living skills-Maintenance of the home setting not limited to organization, cleaning, and decoration-Using customer service techniques when providing care and information to clients and families-Extensive knowledge and practice of safety skills not limited to chemicals, medicinal, physical, stress-Proper documentation and reporting procedures-Providing proper implementation of client medications and unique needs-Education of public to developmental disabilities and unique clients-Education of clients to proper social, physical, emotional responses Show less

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  Have A Heart, Inc.

  Aug 2013 - Aug 2014

  Provide general office support including ordering/maintain supplies, arrange meetings/write memos, and back up as needed. Type grants, correspondences, emails, and board meeting minutes. Assist Director of Finance in achieving United Way grant for respite programming. Expand and maintain strong social media presence including Facebook, twitter, and web based newsletter to attract donations and community outreach. Improved trainings required per licensing for staff to complete monthly. Provide back up for care giving duties. Began maternity leave until returned. Show less -Providing care and knowledge with client personal cares-Development and assistance in Daily Living Skills-Engaging clients in a structured routine-Engaging clients in social and recreational activities-Adaptation of activities based on client needs and interests-Monitoring and providing community integration-Education of public about developmental disabilities-Cleaning, organization, and cooking-Maintenance of proper documentation and reporting procedures-Continued training based on state standards-Any other responsibilities appointed by day program director Show less

  • Administrative Assistant

    Jan 2014 - Aug 2014

  • Day Program Caregiver

    Aug 2013 - Feb 2014
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  Have A Heart, Inc.

  Jun 2015 - Feb 2016

  Director of Finance

  Managed operations of cash management, payroll, accounts payable and accounts receivable. Conceptualized and planned yearly budget. Prepare and initiate monthly, weekly, and daily reconciliations of accounts. Maintain order and accuracy of quick books system including initially working with outside CPA consultants and board CPA to improve accounts, records, and standard operating procedures. Assessed files and strengthened organization of paper records and reporting techniques. Billed personal care services through IRIS program, Medicaid, and WPS state funding streams. Obtained over $20,000 of billing previously unbilled within 3 months of receiving position. Ethically manage grants received. Create and clarify reports quarterly and report to the board of directors. Weekly excel reports maintained to denote to the Board President and Executive Director. Assisted Executive Director in clerical duties and staff management. On call to provide ability to clock in when emergencies arose with respite programs and group home clients. Show less

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  Northeast Residence Inc

  Feb 2016 - Mar 2021

  Program Supervisor/Designated Coordinator

  Responsible for the daily operation of the in home program. This encompasses annual meetings and forms, reports as required, staffing situations, training of staff, and other duties as needed. Also working as Interim Program Supervisor and Designated Coordinator. Managing a home to work as a team with Program Managers to fulfill needs as needed when residential facilities are without a supervisor. This includes but not limited to the resident matters, staffing, and household management. Specific duties include advocating for and supporting the residents with their daily needs, taking residents to medical appointments, scheduling, supervising and training staff, banking, doing direct care, involving residents in their communities, and grocery shopping. Compiling financial, health, behavioral reports. Writing 245D documents and maintaining accurate person centered paperwork and program planning. Filing and general office duties including Microsoft excel, zoom, Teams, and outlook. Critical thinking and problem solving as on call supervisor as needed for medical and behavioral emergencies. Show less

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  Pathways to Community

  Mar 2021 - now

  Provide coordination, evaluation, and support for residential programs and work proactively each day to ensure the residential programs I oversee are operating at or above compliance with licensing standards and company policy & procedure. Give management and oversight that includes evaluation of the program quality and program improvement for services provided. Develop relationships, lead and train staff and ensure services are delivered to the high standards required by PTC and government laws. Meet requirements as outlined in 245D for designated coordinator. Show less

  • Director of Residential Services

    Jan 2023 - now

  • General Manager

    May 2022 - Jan 2023

  • Residential Services Manager

    Mar 2021 - May 2022