Jen Mitchell

General Assistant

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Greater Glasgow Area

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Timeline
About me
Oracle Service Delivery Manager at Version 1
Education
- Northern Arizona University
  2019 - 2019
  Bachelor's degree Marketing/Marketing Management, General
  Activities and Societies: Studying marketing and management for Spring semester 2019 as part of an international exchange programme
- University of Strathclyde
  2016 - 2020
  Bachelor of Arts - BA International Business with Management 2:1
  Activities and Societies: I am part of the university's equestrian team and enjoy competition regularly. Also, I am a class rep for my management class and I communicate fellow student issues to Strathclyde's management team.
Experience
- AERIAL ADVENTURES
  Nov 2016 - Jun 2017
  General Assistant
- Camp America
  Jun 2017 - Sept 2017
  Camp Counselor
  I applied for the Camp America programme in December 2016 and was successfully placed at Camp Friendship in Virginia, US. My role was an equestrian camp counsellor, this experience taught me valuable life skills such as independent living and communication skills. I was able to obtain my American Red Cross lifeguard certificate which developed my skill set further.• Engaged with children individually to meet their emotional and physical needs.• Encouraged children to be understanding of and patient with others.• Communicated openly with children's parents about daily activities and behaviours.• Encouraged children to develop their horse-riding skills• Organised and lead many activities for the children Show less
- Sainsbury's
  Oct 2017 - Sept 2020
  General Assistant
  • Demonstrated use and care of merchandise.• Greeted customers and ascertained customers' needs.• Trained and served as a peer coach for new sales associates.• Stocked shelves with supplies and organised displays.• Developed positive customer relationships through friendly greetings and excellent service.• Responsible for the stock management of a department which generates revenue of over £250,000.
- Strathclyde Women in Leadership Network
  Jan 2019 - Sept 2020
  Member
- Fujitsu
  Sept 2020 - Dec 2024
  Working with customers to deliver critical projects. Oracle Service Delivery Manager on a government account, part of a team which deliver an Oracle Cloud solution to over 40,000 employees. Working in a multi supplier environment in fields such as Incident, Problem and Change Management with the aims of providing a stable service to the customer. Business Management Graduate at Fujitsu, working on the Oracle Managed Service team. Initially in the role of Service Delivery Associate, and following a two year program learning a comprehensive IT Business skillset to become an Oracle Service Delivery Manager.
  - Senior Oracle Agile Delivery Manager
    Sept 2023 - Dec 2024
  - Oracle Service Delivery Manager
    Oct 2022 - Sept 2023
  - Business Management Graduate
    Sept 2020 - Sept 2022
- Version 1
  Jan 2025 - now
  Senior Oracle Service Delivery Manager
  Working as a Senior Service Delivery Manager within the Enterprise Applications team
Licenses & Certifications
- Bronze, Silver, and Gold DofE Award
  The Duke of Edinburgh's Award
  Jun 2016
- ITIL Foundation Level
  PeopleCert
  Jan 2022
- American Red Cross Lifeguard Safety Instructor
  American Red Cross
  Jun 2017
- Professional Scrum Master I
  Scrum.org
  Nov 2023
Volunteer Experience
- Accreditation Coordinator
  Issued by Glasgow European Championships 2018 on Jun 2018
  Associated with Jen Mitchell
- Management Class Rep
  Issued by University of Strathclyde on Sept 2018
  Associated with Jen Mitchell