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Kali Krishna

Kali Krishna

Technical Support

Followers of Kali Krishna23 followers
location of Kali KrishnaKakinada, Andhra Pradesh, India

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  • Timeline

  • About me

    Technical Support

  • Education

    • Allagappa university

      2008 - 2010
      Master's Degree Information Technology

      Information Technology

  • Experience

    • HGS-Hinduja Global Solutions Limited

      Jul 2015 - now
      Technical Support

      Technical support for Airtel Prepaid inbound processManaging Windows 2008, AD and AD_DC severs.Installation and managing WUSS and McAfee EPO servers.Managing Router, Fire walls and L2 ,L3 switchesMaintaining Proper escalation matrix according to Airtel Prepaid inbound process Applications using like Avaya IP Soft phone, Oracle Packs, UD.MPLS/RF connection & other applications.Preparing and maintaining the ISMS documents.Setup, installation and maintenance of Microsoft Win XP,7 and 2008 Sever.Virus control and prevention.Involved in Deploying, Installing Customized Software’s.Managing User accounts & Securing Resources.Managing Printers & Backup.Remote Desktop ManagementADS ManagementInstalling and preparing new Windows machines for the production environment.Server and Client side installation.Corrective maintenance of LAN.Maintenance of hardware.Up-gradation of services whenever required.Security and patch Management.Maintenance of Logs / Files / Documentation.Generating MIS Reports for technical downtime. Show less

  • Licenses & Certifications

    • MCP