Manuel Chambergo

Experience

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  Entel Perú

  May 2014 - Jan 2016

  Revenue Assurance Analyst

  Responsible for ensuring the integrity of the mobile information flow to ensure the profitability and success of the services by project management, process optimization, and indicator monitoring (KPI's). Manage budget of $80K per year.•Led Technology Projects for the implementation of new products, commercial offerings, and information systems that impact revenue (Example: 4G Network Launch, Rebranding "Nextel" to "Entel").•Identified process improvement opportunities and developed strategies to mitigate revenue and cost leakage in business procedures and mobile traffic information systems.•Analyzed, presented, and disseminated the KPI's in the provisioning processes and commercial mobile traffic to the entire organization.•Monitored and analyzed atypical indicators in the management, generating alerts and searched for the root cause of the information, as well as the valuation of these.Main Achievements:•Reduced to 70% the processing time of the provisioning controls and avoided losses of $25K per month due to duplication of information by the optimization of the tools that control the conciliation between the billing platform and the cell phone network.•Optimized from 1 hour to 15 minutes the data processing time of the risk model by implementing analytic tools. Show less

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  LATAM Airlines

  Jan 2016 - Jul 2016

  IT Business Analyst

  Responsible for Process Optimization and Continuous Improvement oriented to operate revenue efficiently. Managed budget $150K+.•Led IT Projects by monitoring the entire life cycle and ensuring compliance with scopes, times, and costs.•Responsible for the optimization of core business processes by the analysis and implementation of improvement proposals or procedure reengineering using BPM methodology.•Analyzed, defined, and followed up the processes of the Technology Management in order to guarantee the quality and compliance of the IT Governance (Internal Audit).•Proposed research projects, evaluation, and implementation of new technologies that give value to the business, optimizing time and costs, or generate additional income (Example: QR codes of tickets in LATAM Shop and Miles fidelity program).Main Achievements:•Reduced crew transport costs by 25% by re-designing the routing data algorithm and optimizing the crew schedule system, allowing to reduce inefficient resources. Show less

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  Telefónica

  Aug 2016 - May 2021

  Digital Project Manager

  Led a cross-functional team. Participant of Squad TI in PI Planning. Project budget management for $1MM per year.•Managed IT and FullStack Transformation Projects, from the stage of product analysis, technical feasibility, time and cost evaluation, solution proposal and implementation, using Agile SAFe and Cascade methodologies (Example: Technology Leader of the product "Movistar Total" and "Plans Unlimited").•Partner with teams (Marketing, Finance, Legal, HR) outside of Technology as an entry point.•Coordinated E2E the impacts and developments of the projects with all the Squads involved: PMO, Digital Architecture, Cloud Services, Big Data, RPA, Cybersecurity, and DevOps.•Presented and supported the feasibility of projects to the Telefónica Global headquarter, VP of Technology and Investment Committee.•Managed the project budget with local and international suppliers, monitoring contracts and managing associated costs.•Identified and managed risks, solved and escalated problems.Main Achievements:•Enabled the capture of 156K customers for the "Movistar Total" product, which reflects year-on-year growth of 6.8% in Broadband service and 3.8% in TV in 2019, by leading the software implementation of the new unlimited mobile plans through the management of stakeholders’ expectations regarding scope, time and cost.• +20K new customers to the total client base for the implementation of the new product "Líneas Moviles Adicionales - Movistar Total" through technological implementation based on mobile applications and SaaS software. Show less

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  University of Virginia Darden School of Business

  Aug 2021 - May 2023

  Full-Time MBA Candidate - Class 2023
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  Danaher Corporation

  Jun 2022 - Aug 2022

  MBA Summer Associate – Leadership Development Program

  Led a market research project at Beckman Coulter company to examine the value of creating a Hospital Executive Advisory Board.• Developed a business case to investigate the feasibility, value, and implementation of a Hospital Executive by interviewing c-suite executives and executing customer insights assessments (VoC - Voice of Customer )• Executed market sizing exercises and gaps/capabilities analysis to support the recommendation.• Created and levered a network of stakeholders within three Danaher’s operating companies to develop the initial project hypothesis and chart action plan. Show less

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  Applied Materials

  Aug 2023 - now

  Senior Technical Program Manager - Business Development & Growth