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Anjali Divgi (she/her/hers)

Anjali Divgi (she/her/hers)

Senior Customer Advisor

location of Anjali Divgi (she/her/hers)Pune, Maharashtra, India

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  • Timeline

  • About me

    Self-Employed

  • Education

    • University of Pune

      2000 - 2002
      Bachelor of Commerce (BCom) Banking and Financial Support Services

    • Sadhu Vaswani Mission's St. Mira College for Girls Arts & Commerce, Koregaon Park, Pune 1

      1995 - 2000
      Bachelor of Commerce (BCom)

  • Experience

    • Mphasis

      Jul 2002 - Feb 2004
      Senior Customer Advisor

    • WNS Global Services

      Feb 2004 - Jun 2005
      Senior Customer Service Advisor & Process Trainer

    • Prakrith Teleservices

      Jun 2005 - Jun 2007
      Manager - Training & Development

    • Infosys BPO

      Dec 2007 - Jan 2010
      Senior Associate - Education & Research

      Lead Training Solutions forClient Business | Drive ROI in Training Interventions | Perform Need Analysis | RAG Analysis | Voice Profiling | Training Delivery | Employee Training Coverage | New Hire & Lateral Induction | MIS |

    • Infosys

      Jul 2013 - Sept 2017

      Implement Global Org. Strategy| Establish L&D framework - Soft skills & Behavioral Competency Development | Facilitate Leadership Development | Build & Develop Local Capability | Collaborate & Program Manage for Domain COEs | Source - Onboard - Manage Academia Partners | Perform Talent Acquisition | Drive Global L&D Strategy & China Training Coverage 1000+ employees | Build Talent Readiness Pipeline & Develop Hi-Pots | Partner during Business Transition | Facilitate & Lead Internal Communications | Drive Global HR Initiatives | Set up Virtual Learning Centre | Set up L&D SOPs - TNA, ID, ILT/ VLT, HMM, eLearnings | Facilitate Train-the-Trainer | Partner with Talent Acquisition | Lead & Customize Learning Solutions for Clients | Coaching and Mentoring |

      • Lead - Learning & Development

        Jan 2017 - Sept 2017

      • Senior Member - Learning & Development

        Apr 2015 - Dec 2016

      • Member - Learning & Development

        Jul 2013 - Mar 2015

    • Infosys BPM

      Oct 2017 - Feb 2019
      Lead - Learning & Development

      Lead Training Coverage of 6000+ employees across Bangalore- Chennai- Pune | Build Managerial Succession Pipeline | Program Manage Talent Re-skilling | Implement Competency Development Strategy | Perform Business Metric Impact Interventions | Lead, Coach & Manage Teams | Perform Instructional Design | Collaborate- Develop- Facilitate Niche Learning Solutions with Leaders / Clients/ Domain COEs

    • Leapfrogging Talent Consulting Services

      Jul 2019 - now
      Director

      Strategic L&D partner | Performance & Process Improvement | Hi-Pot Development | Succession Pipeline | Competency Mapping - Benchmarking- Development | Instructional Design | Internal Communication | Training Delivery - ILT / VLT | Change Management |

  • Licenses & Certifications

    • Cafe Style Learning Facilitation Skills

      Paatshaala
      Mar 2013

    • Art of Story Telling for Facilitation Skills

      Sam Swaminathan
      Oct 2012

    • NLP Basic Practitioner Certification Course

      Shinota Consulting
      Nov 2010

    • Competency Mapping and Its Effective Deployment

      T V Rao Learning Systems Pvt Ltd
      Jul 2021

    • Belbin Accredited Facilitator (Belbin Team Roles)

      CERT India | BELBIN - India & Sri Lanka - Regional Representative - BELBIN Associates UK
      Sept 2019

    • DiSC Trainer Certification

      Everything DiSC: A Wiley Brand
      Nov 2019

    • Train the Trainer

      Dale Carnegie Training
      Oct 2018

    • Emerging Leaders Management Program

      Infosys BPM
      Jan 2017

    • Certified Administrator 16 PF

      IPAT
      Aug 2011

    • Certified Facilitator and Communication Excellence Coach

      British Council
      Feb 2012