Satish Ashokan

Experience

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  Unisys India

  Dec 2009 - Aug 2018

  Capacity Planning, Performance Analysis & ReportingCapacity Analysis using Trend & Forecast (Predictive Analysis) methodsUnderstanding of data center/network environmentReporting knowledge of Server component, Network component & Application Monitoring tools Understanding of Server (CPU / MEM / DISK) concepts, SAN Storage Concepts, Database concepts, VMware & Virtualization concepts.Good Skills in Presentation using Word & PowerPoint.Advanced expertise in using MS Excel.Good in Excel formulas such as VLOOKUP, COUNT, IF, MATCH, ISNA, IFERROR, PIVOTING etc.Background of Infrastructure Monitoring Tools Administration & Deployment (ehealth/Nagios/Xymon)Interface with monitoring tools to ensure required capacity monitoring and tools configuration to get output required for capacity analysis are met.Initiating the resolution procedures for any threshold breachesEnsuring recording of the utilization data in the CMISInitiating and monitoring the Capacity related Change Request to ensure the timely availability of adequate CapacityMaintaining and Publishing Capacity plan which include current usage of resources, trends, forecasts and business demand. Show less

  • Capacity Manager

    Jan 2017 - Aug 2018

  • Data Center

    Jul 2014 - Jan 2017

  • IT User Administrator for Flowserve Client

    Jan 2012 - Jul 2014

  • Service Desk Analyst

    Dec 2009 - Jan 2012
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  IBM

  Aug 2018 - Sept 2021

  SIAM Capactiy Manager

  SIAM Process ManagementIndividuals in this role we are accountable for providing integrated management across one or more SIAM processes for the full scope of the client's service provider environment. Individuals performing this work use the SIAM service methodology to support the delivery of a SIAM Service contract across all service providers being integrated on behalf of the client, which may or may not include IBM as a service provider. IBM being one of the service integrated providers , focus is maintained to preserve the separation between service provider and service integrator responsibilities Show less

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  Kyndryl India

  Sept 2021 - Mar 2023

  Service Integration Manager

  SIAM Process ManagementIndividuals in this role we are accountable for providing integrated management across one or more SIAM processes for the full scope of the client's service provider environment. Individuals performing this work use the SIAM service methodology to support the delivery of a SIAM Service contract across all service providers being integrated on behalf of the client, which may or may not include IBM as a service provider. IBM being one of the service integrated providers , focus is maintained to preserve the separation between service provider and service integrator responsibilities Show less

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  HCLTech

  Apr 2023 - now

  Application Project Manager | Service Runtime Manager

  Responsible for the application portfolio in runtime which means managing, operating and maintaining the service in production according to agreement. Service GovernanceIssue and Risk ManagementCustomer advocacy Coordinating activities related to the infrastructure and applications from the availability and quality perspective.AOM, Application Operation Management and has a mandate to demand support from all service areas as needed to attain operational goals. Customer interface for all service delivery related questions and escalations Drive optimization of application performance by applying Tools and processes Project Manager for infrastructure upgrades, Service transitions and application migrations Show less