Morgan Bivins

Experience

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  The Ranch treatment center

  Jun 2013 - Feb 2014

  Resident Assistant

  -Communicated with Therapists, Clinical Team, and Medical Team regarding: daily activities, weekly schedule, client behavior, and therapeutic work-Facilitated New Client Orientation: review guidelines and complete baggage search upon arrival-Demonstrated understanding of diverse cultures and gender specific needs when required-Communicated with Clients regarding therapeutic tasks, inappropriate behavior and consequences while displaying empathy and still observing remaining clients-Transport clients on and off campus to: meetings, drug screenings and alcohol tests-Documentation Requirements: client behavior, confiscated items, and therapeutic task completion-Conduct room checks when needed Show less

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  Maurices

  Aug 2014 - Sept 2014

  Assistant Man

  -Managed employees-Financially responsible for opening and closing store and registers-Exemplify desired customer service expectations with customers

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  Farmers Insurance-Lajoie Insurance and Financial Services Agency

  Sept 2014 - May 2016

  Customer Service Representative and Insurance Producer

  -Assisted customers with their accounts-Sold Insurance in the following areas: Property, Casualty, Life, and Health-Initiated sales with consumers through email and social media

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  Ford Credit

  May 2016 - Jan 2019

  -Assist customers with transfer process by sending them paperwork and answering all questions related to the process-Handle large volume of calls while processing paperwork-Attention to detail-Effective Communication-Efficient Processing-Following policies and procedures-Team Work-Effectively handle customer issues-Customer Satisfaction -Worked with Marketing Analyst at Headquarters on 30+ accounts which resulted in saving the company over $19,000.00-Present in Team Meetings-Assist supervisor and manager on accounts requiring extensive research in order to find resolutions-Train new team members as Team Trainer-Communicate effectively with Business Development Mangers, Dealers, and Customers

  • Credit Reanalysis Transfer Specialist

    Sept 2018 - Jan 2019

  • Account Services Vehicle Liquidations Representative

    May 2016 - Sept 2018
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  Caterpillar Financial Services Corporation

  Jan 2019 - now

  • Corporate Accounts Lease Services Representative

    Mar 2023 - now

  • Sales Support Representative

    Apr 2022 - Mar 2023

  • Customer Service Representative

    Jan 2019 - Apr 2022
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  Self-employed

  Feb 2022 - Jul 2023

  Health Coach

  I help coach and inspire others to achieve optimal health in their lives. This is comprised of 4 areas: Physical, Mental, Spiritual, and Financial. I work with an amazing community of people who all have a common goal of helping others through sharing their own stories.