Tamryn Howes

Experience

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  Connect.co Fasteners

  Nov 2010 - Jan 2015

  Customer Relationship Manager & Senior Account Executive

  Sales Management- Customer targets are metOTIF to customers Ensuring management of back orders and forward orders. Sufficient stock levels to accommodate customer requirementsCustomer Liaison • All correspondence and communication with customers on day to day operations (Capturing orders and sending confirmation to customers, advising on delivery delays, forecasting concerns)Monthly Customer Reviews- in conjunction with the Senior Account Executive• In the absence of a Senior Account Executive- monthly customer reviews became my responsibility • Capturing forecast data • Ensuring each product was in correct inventory group to ensure forecasting accuracyProcess and Systems Training • Responsible to train new employees on Customer Management Process, Systems and ReportsData Preparation – Price Adjustments • Consolidating all information for Price Adjustment negotiations. (i.e. Quotation base rates in terms of rate of exchange quoted versus current rate of exchange, Price increases from suppliers, Annual Statistics and percentage movement in Transport, Overheads, Labour, Packaging or additional) OEM SMD and C1 Declarations• Submitting information to OEM Automotive customers for SMD and C1 Submissions – Whereby the customer utilizes information to obtain rebates on local and import content, based on the percentage of the total cost. Obtaining Customer Forecasts off OEM Portals • OEMS utilize an automatic MRP system that generates forecast requirements onto an internet portal – which needs to be downloaded and populated into a Pivot Table format for forecasting purposes. Show less

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  Connect.co Fasteners

  Feb 2015 - Feb 2017

  Senior Account Executive

  ➢ Providing Key Accounts with service excellence➢ Building strong multi cross-functional customer and supplier relationships ensuring maximum growth opportunities and competitive pricing.• Utilizing custom designed forecasting and purchasing planning tools- allows for effective planning and stock arrival just in time, rather than tying up cash flow in excessive inventory levels. Analysing forecast data provided by the customer and historical sales to identify potential risk and provide solutions to the identified problems. Optimization-Economies of Scale.➢ Ensure Turn Over and Gross Profit Targets are met➢ Pro-active GP% Management, problems rectified and improvement plans/corrective actions implemented➢ Customer Price Adjustment negotiations➢ Training staff nationally- to ensure trained and equipped, mitigating risk, ensure process compliance and standardization throughout the company. ➢ Monthly Customer Reviews- taking into consideration a range of factors- which is documented, action plans, dates and person/s responsible to resolve. Additional➢ Advisory consultations with subsidiaries of the holding company on Forecasting methodologies, Customer, Inventory, Risk and Process Management. The success of the systems have been proven, by reducing inventory levels by 60% within a four year time frame. ➢ Formulating Annual Branch Targets for Board approval➢ Monthly Financial Reporting.➢ Report Maintenance and Continuous Improvement• Ensuring that all reports utilized run efficiently and contain the accurate information to ensure maximum efficiency and accuracy in terms of reporting.➢ New Business Development within Key Accounts As a Senior Account Executive your value proposition to your customers is not to sell a product (i.e. Fasteners) it is to provide solutions, service, OTIF, Risk and Inventory Management. The new item is then an additional value add to the customer that no longer becomes a nuisance factor to the customer. Show less

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  Free Lance

  Mar 2017 - Jun 2017

  Consultant/Business Advisory

  My approach is training to understand not only to measure. Measuring performance of employees is crucial, however measurement on principles, processes or systems that are not fully grasped or understood is fruitless and in turn results in high staff turn over, inefficiency and ultimately a negative impact on the bottom line of an organization. Through understanding, employees are in turn motivated, confident in their role and empowered.I have extensive experience in Forecasting Methodologies, Risk , Customer and Inventory Management. Over the past 13 years, I have developed a unique ability in assessing businesses customer data, transforming the way in which customers are managed and the delivery of value propositions to its customers, by understanding how customers purchase, the potential risk to the organization and ensuring cash flow is not tied up in excessive inventory levels. I have acquired a sound knowledge of business operational management and am able to implement reporting structures in a user friendly format to ensure optimisation and maximum efficiency. Show less

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  Finlam Automotive

  Jun 2017 - now

  Commercial Manager

  When beginning a Commercial Role at Finlam Automotive in June 2017, the initial role was to restore customer relationships and faith in Finlam Automotive. The Commercial Role evolved into a General Management type role, including many more facets and accountability elements, with the company losing their biggest customer in 2015, making up 80% of the annual turnover. RESPONSIBILITIES➢ General Management➢ Business and Growth Strategy➢ Human Resources➢ Commercial and Customer Management➢ Customer Satisfaction➢ Sales Management ➢ New Business Growth➢ Costing➢ GP% Management➢ Quality➢ Procurement, Supplier Negotiations, Inventory and Forecasting Management➢ Health and Safety ➢ BBBEE Strategy and Implementation➢ Mentoring and Training of employees and external enterprises. Finlam Automotive has brought a wealth of knowledge, personal growth, experience and true understanding of what motivates and drives me as a person. The last seven years has certainly been the most rewarding experience, being able to witness how my input, hard work and dedication has resulted in such a phenomenal success story. Show less