ANCA BACIU

Experience

• 

  EVERART S.R.L.

  Jan 2002 - May 2006

  ASSISTANT MANAGER

  -presenting the products to our clients-managing, coordinating and controling the planning, production, manufacturing and assembling-prioritizing activities and ensuring that the products meet the specifications, quality and delivery requirements-cost and Inventory Control-managing and coordinating the workforce -seting up an operative production team

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  EXALCO ROMANIA S.R.L.

  May 2006 - Feb 2010

  - timely data maintenance of all accounting entries, - prepare reports and summaries for supervisor and manager,- compiling data from cashier, - sending checks to the bank,- preparing and completing invoices in a timely and efficient manner, - working with an accounting program and excel, - coordinating people`s activities in the warehouse etc. - Schedules appointments, - Offer information to callers and visitors- Answering and redirecting incoming phone calls- Take and deliver messages- File correspondence - Document other records- Ensuring translation of documents from/into English as needed- Arranging of travel schedules and reserves hotel accommodation and travel tickets- Maintain the relationship with the suppliers- Tracing orders- Keeping a situation of the payment instruments etc

  • ACCOUNTING CLERK - STOCKS

    Jul 2007 - Feb 2010

  • ASSISTANT MANAGER

    May 2006 - Jun 2007
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  ESOL Expert.IT

  Feb 2008 - Oct 2008

  Content Manager

  Regular contributor to various projects as www.imobiliare-rezidentiale.ro

• 

  Hewlett Packard Enterprise

  Feb 2010 - Jun 2017

  - Maintaining BDB architecture for Nordic Partners- Implementing process improvements in order to meet ongoing business objectives - Subject matter knowledge within established guidelines recommending appropriate solution- Incorporate the personal experience and knowledge to improve the general special pricing processes, to solve common and complex business issues- Manage the life cycle of the projects assigned ensuring the deadlines are achieved and day-to-day actions of the project and related tasks take place as required- Asses/gather business requirements from all users, locally and centrally, understands business/customer impact and build business case documents. - Manage tool settings to ensure proper environment for smooth execution of process- Manage tool releases: planning, UAT, MTP, MOC, communication, prepare training materials and run training sessions for all users- Manage tool training program: create and maintain tool documentations/training materials dedicated for different user groups, deliver trainings- Manage metrics required to measure process performance, produce analyses and reports using business applications to measure tool performance and impact on Operations Team- Define and maintain issue tracker- Escalation point for tool issues; gather technical issues and work with IT & Engineering Team for a resolution, define and drive escalation management for issues resolution- Providing access to new users for different tools from the system architecture- Periodic user clean-up- Weekly calls with the country responsible to discuss activities and concerns raised by the Distributors- Organizing calls with Distributors IT representative and company IT whenever a change had to be implemented on their side – prepared communication and sent it prior the call, asked for availability, centralized the responses, setting-up the calls- Maintaining the SharePoint with the required documentation and announcements Show less - Maintaining One-Off tool to support requests coming from EMEA sales community for M15R, 69T and M35- Quarterly/monthly updates- Supported the tool in extraordinary circumstances: no training, supporting documents or IT during 2 SharePoint migrations- Acted as SME - Created the Admin Guide for the tool based on my experience and documented all findings- Building additional documentation as a result of incoming questions- Adjusted the tool to reflect current business needs without having experience in working with Access Database - Conducted testing sessions for every change implemented to ensure the proper response from the tool- Setting up calls with every user facing issues with the tool installation or creation of a new request and guide them step by step- Providing right access to new requester- Maintaining the SharePoint Show less - I have been asked to take Customer setup process and PDIM tool for eCommerce right after the tool was cloned. - Main project was to clean-up the remaining entries in PDIM to reflect accurate data in downstream systems and remove all HPI data- Working closely with CSSM teams and other Process Managers- Raised tickets to IT and hosted calls to discuss business requirements or fix different issues- Conducted 2 UATs and MTPs to implement business requirements and some small fixes discovered after the tool was cloned- Clean-up the documentation to reflect the new HPE brand and guidelines, validated and updated the content, identified current owners for many sub-processes. - Acted as an SME for all parties involved (CDC, AOMs, CSSMs, PMs, etc)- Maintained the reporting page to provide relevant data for the business Show less - First level support for all defects discovered in production- Support for all operational teams in EMEA (deployed countries)- Support offered to operational managers, sales representatives, asset managers, project managers- Ongoing training for users- Tester for new capabilities or new cloud services before going to production- Tester for fixes performed by IT before going to production- Mediating calls with IT teams in finding a solution for production issues- Hosting the calls with Global User Support team to transfer the knowledge from SWAT team- Helping GUS team in solving each ticket raised by internal users Show less As a member of the Sales Force Support team my responsibilities are:- Helping our sales force and our channel partners in Romania, Croatia, Slovenia andBosnia&Herzegovina with special pricing approvals & tools.- Executing to the agreed service level so that our channel partners receive the bestassistance and help them to convert those special prices into real orders - providesupport by means of email & telephone to both channels, sales & business units.I am working with several applications as Smart Portal, Eclipse, Siebel, Office, Outlook,Internet, Integration Quoting (Big Machines), PCom, ALM (Application Lifecycle Management), Sales Force, etc.- Adviser for Partners, Sales Representatives, Operational teams- Tester for new capabilities or new cloud services before going to production - Support for the deployed countries after new services were implemented, filtering all the tool issues, training needs; Show less

  • MPA Trainer

    Apr 2017 - Jun 2017

  • Asset Manager

    Dec 2016 - Jun 2017

  • Process & Asset Manager

    Dec 2016 - Jun 2017

  • Asset Manager

    Nov 2015 - Jun 2017

  • Process & Asset Manager

    Nov 2015 - Jun 2017

  • Process & Asset Manager

    Jun 2016 - Dec 2016

  • Integrated Quoting Specialist (BMI)

    Jun 2014 - Nov 2015

  • SPECIAL PRICING SPECIALIST

    Feb 2010 - Oct 2015
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  HP

  Jun 2017 - now

  Program Manager