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Ronie Dotillos

Ronie Dotillos

Purchasing Assistant

Followers of Ronie Dotillos157 followers
location of Ronie DotillosWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Quality Assurance Specialist at TDCX Malaysia

  • Education

    • Polytechnic University of the Philippines

      2011 - 2015
      Bachelor's degree Entrepreneurship/Entrepreneurial Studies

  • Experience

    • Franklin Baker Company of the Philippines

      Mar 2014 - May 2015
      Purchasing Assistant

      Receives purchase request from different departments and process purchase orders. Locate for suppliers and reviews price biddings per item per company

    • SilverWorks (SW)

      Aug 2015 - Mar 2016
      Office Assistant

      Receives/ process orders from different branches, encodes data, coordinates with supplier and record data

    • IBEX

      May 2016 - Jul 2022

      • Uses quality monitoring data management system to compile and track performance at team and individual levels.• Audits Agents, Team Leaders and Subject Matter Experts.• Responsible for preparation, analysis and timely completion and submission of internal and external quality reports for management staff review.• Prepares internal quality monitoring reports in a monthly basis and completes Root Cause Analysis template if needed• Performs real time and/or historical email monitoring and provides trend data to program team leaders and managers. Show less

      • Senior Quality Assurance Specialist

        Oct 2018 - Jul 2022

      • Quality Analyst

        Dec 2017 - Oct 2018

      • Customer Service Representative

        May 2016 - Dec 2017

    • TDCX

      Jan 2022 - now
      Quality Assurance Specialist (Trust and Safety)

      - Completes daily sampling tasks for audit purposes- Facilitates coaching with the agent to improve performance- Provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps;- Participate in the development of quality inspection standards and continuously optimize the process and system platform. - Generate reports for business reviews

  • Licenses & Certifications