Mohamed Abd El Sattar

Experience

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  Sofitel

  Jan 1999 - Jan 2000

  Concierge Agent

  Opening team

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  Hotel Meridian

  May 2000 - Jun 2000

  Concierge Agent

  Concierge Agent at Sofitel Cairo Le Sphinx

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  Sofitel

  Jan 2003 - Jan 2007

  Concierge
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  Sofitel

  Jul 2007 - Jul 2011

  Asst Concierge
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  Accor

  Apr 2011 - Dec 2018

  Chief Concierge

  smooth running of the Concierge Department. Manage and supervise Concierge staffs to perform daily tasks. Assist guests with all inquiries such as book tours & excursions, arrange car hires. Coordinates with Front office to execute efficient arrival and departure formalities. Coordinates with all hotel departments and outside parties for transport schedules and networking. Prepare staff as work and training schedule.• To oversee the Concierge operations, including the bell desk, Concierge service, doorman, ensuring that the hotel standards and Procedures are fully known and followed.• To ensuring appropriate stock level for the smooth run of the concierge operations and to prepare requisitions accordingly.• To ensure a proper coverage and supervision of the concierge at all time.• To be most of the time in the guest area to have contact with the guest and to socialize playing a public relations role.• To ensure that all in house guest and / or visitors looking for assistance, personally, on the phone, fax or e-mail, are immediately attended and their requests are well responded at any time.• To ensure that both the arrival and departure lists are updated, transportation and airport service are scheduled and respected and all the set-ups are according to the guest request and needs. • To ensure that all team members provide prompt, updated and correct information about the city locations, events, programs, traffic, weather, etc. do the needful booking, purchasing or arrangements.• To ensure that all the message, correspondence, parcels, mail, luggage, etcare delivered as per hotel standards and procedures.• To ensure that the lobby is free of baggage, trolleys and obstructing objects all the time and these items are safely stored.• To act as representative of the management when dealing with the guest complaints or if a member of the concierge team is facing difficulties that she / he cannot solve on her/his own. Show less

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  Orascom Hotels Management

  Jan 2019 - now

  Transportation Manager