Said Erramly

Experience

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  BDSI,BNP PARIBAS Group’s subsidiary

  Dec 2008 - Dec 2010

  Functionnal engineer

  Deployment of a payment card for UBCI Tunisia :• Integrated between business needs and technology-Designed system strategy• Evaluated customer’s needs, defined and established new standards, implemented changes, planned different transitions and tested functionality in order to fulfill organizations’ needs.• Documented test cases, managed changes and addressed cost concerns to organizations.• Trained users, prepared training materials, prepared guidelines, assisted users and supported technical staffs. Show less

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  L’OREAL MOROCCO

  Jan 2011 - now

  IT Systems and Network Administrator

  Reorganize containers and set policies for better management and security.Participate in multinational and mutidisciplinary projects.Analyzing, troubleshooting and resolving hardware, software and networking issuesfor end users.IT projects management.Writing and maintaining technical designs and documentation.Experience with service now.Responsible for Telephony system and troubleshouting mobile devices AIRWATCH.Hardware purchase,renewal of facilities.Creating/Removing users, creating distribution lists, creating mailboxes and adding workstations not on the domain.Establishing NAS, creating network shares for users and departments.Managing and assisting Help Desk / End-user support department.Maintaining hardware inventory including laptops,desktops,printers and monitors. Show less