Bassem Ibrahim Azmy

Experience

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  DANIEL HECHTER

  May 2014 - Dec 2014

  Sales Person

  Delegated to deal with customers and find what they need

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  Vodafone

  Jan 2015 - Jun 2015

  Customer Care Representative

  - Act as a front-line interface with Vodafone Egypt Premium Customers- The role involves suggesting new ideas and giving direction for customers regarding their hangout places, dining destinations and resorts for vacations.- Resolving calls efficiently and effectively.- Work as part of a team to ensure offering world-class Customer Service at all times.- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.- Meeting service level in handling all transactions measured through productivity reports.- Accuracy in handling all assigned tasks.Attendance and punctuality.- Maintain professional work relationships with colleagues, supervisor and manager.- Applying FCR concept for all customer’s inquires.- Prioritizing and achieving multiple tasks, establishing and meeting deadlines. - Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customer- Handle all USB and mobile internet basic trouble shooting related issues. - Supporting corporate queue by handling SME authorized and end-users inquires.- implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold. Show less

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  Mahdy Abd el Hamid Public Accountant Office

  Dec 2016 - Mar 2017

  Accountant Trainee
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  Transsion

  Jun 2017 - Dec 2017

  Main warehouse coordinator
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  Medhat Ghaly & Albert Edward Chartered Accountants-Auditors & Consultants

  Feb 2018 - Jul 2018

  Junior Accountant & Auditor
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  Banque Misr

  Jul 2018 - now

  Banker

  Microfinance SpecialistSME’s Credit Officer & Corporate Customer Service Retail BankerTeller