Jason Crider

Experience

• 

  Coastal Carolina Community College

  Oct 2011 - Jun 2019

  Directly responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Recommend the redesign and configuration of operating systems and system applications.✯ Administer Active Directory and Exchange accounts, as well as VSphere (v5.5) environment including all virtual servers and hosts.✯ Install new / rebuild existing servers and configure network, hardware, peripherals, services, settings, directories, storage, etc. in accordance with campus standards and operational requirements.✯ Closely monitor and maintain 95% uptime for networked services across the campus.✯ Provide support for computer workstation, systems operation, network problems and manage virus protection for over 1500 workstations.✯ Develop and implement new backup solution for all data and mailboxes campus wide. Show less Implemented and maintained network hardware and software, analyzing problems, and monitoring networks to ensure service availability to system users.✯ Instrumental as Project Manager for implementing a single sign on solution for staff, faculty, and students to sign into Active Directory, Blackboard, Campus Cruiser, and Colleague.✯ Designed and implemented a virtual desktop infrastructure using VMware Horizon View to support Client Desktop Technicians.✯ Maximized network performance by both monitoring and analyzing performance, troubleshooting problems, tuning, optimizing, and balancing. Managed virus protection for over 1200 workstations.✯ Administered Active Directory and Exchange accounts, as well as VSphere (v5.5) environment including all virtual servers and hosts.✯ Developed and implemented System Center Configuration Manager (v12) to assist the Client Services Technicians in their day to day duties.✯ Contributed in the successful migration of the network from Novell to Microsoft environment and moving email from a GroupWise to an Exchange platform. Show less

  • Systems Administrator

    Apr 2015 - Jun 2019

  • Asst. Network Manager

    Oct 2011 - Apr 2015
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  S&K Technologies, Inc.

  Jun 2019 - Jul 2020

  System Administrator

  Support System Administrator II responsible for installing, supporting, and maintaining servers or other computer systems, and planning for and responding to service outages and other problems.• Other duties may include, but are not limited to; scripting, network design, and troubleshooting desktop problems beyond the knowledge of technical support staff. • Support in operating, monitoring, securing, and sustaining the SAN, VMware cluster servers and backup systems; establishing and implementing backup and failover procedure documentation.• Testing and implementing data recovery procedures within the Network Attached Storage; providing Operation & Maintenance for IT service management, System Center Configuration Manager, VMware ESX, Microsoft System Center Operations Manager, Citrix servers, and creating OUs and sub-OUs. • Utilize a service management tool to ensure accurate trouble ticket tracking. Prioritize tasks and provide optimal administration across the various tools identified.• Analyzes local area network systems (LAN), including planning, designing, evaluating, selecting operating systems, protocol suites, and configuring communication media.• Resolves interoperability problems to obtain operation across all platforms including email, files transfer, multimedia, teleconferencing, etc. • Other duties may include but are not limited to any of the following: setup and administration of SMTP e- mail, creation of Public Folders, troubleshooting and resolving client side e- mail issues, and administration of NT Gateway Services. • Configures systems to user environments. • Supports acquisition of hardware and software. Show less

• 

  National Cyber League

  Feb 2020 - May 2020

  Competitor

  National Cyber League (NCL)The NCL was founded in May 2011 to provide an ongoing virtual training ground for collegiate students to develop, practice, and validate their cybersecurity skills. The NCL is a next-generation learning and gaming environment using high-fdelity and scenario-based challenges from Cyber Skyline. The challenges are designed around industry recognized and performance-based exam objectives to further develop student skills. Learn more about the NCL at www.nationalcyberleague.org. If you have any questions regarding the information in this report please inquire atinfo@nationalcyberleague.org. Show less

• 

  Premier Networx

  Jul 2020 - Oct 2020

  System Administrator

  In the role of System Administrator, I'm expected to carry out duties relating to installation, repair, and maintenance of workstations, servers, peripherals, network equipment, and other devices. This position consists of interaction with clients, both in‐person and remotely, and expected to present and maintain a courteous and professional rapport with Premier Networx’s clients at all times.

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  Amazon

  Jul 2021 - Feb 2023

  As an IT Support Associate II, I will use my skills to support the operations team in resolving technical problems within an Amazon Fulfillment Center that spans across a multitude of technical disciplines. I am committed to improvements and support of Amazon and their mission. I am also encouraged to participate in career development opportunities as presented to progress my career at Amazon.Responsibilities include, but are not limited to- Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities.- Handles support requests and procedures across the network.- Assist in training new hires.- Continuous learning of new technologies within and outside of Amazon that supports the mission.- Ability to support customers from multiple buildings in the area, as well as remote customers.- Troubleshoot integrated and interdependent computer systems.- Maintain zebra thermal printers, troubleshoot thin clients, PCs, scanners, and portable handheld terminals.- Prioritize work based on department and production objectives- Service Management, Project Management, and Inventory Management skills- Ability to work, prioritize and make decisions independently in a fast-paced production environment. Show less

  • Information Technology Support Engineer

    Jul 2021 - Feb 2023

  • IT Support Associate II

    Jul 2021 - Jan 2023
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  Q-Free ASA

  Feb 2023 - Jan 2024

  Service Assurance Manager

  • Primarily responsible for application availability, troubleshooting, and user support• Works with customer’s IT staff to comply with all related regulations and duties• Participate in client mandated meetings• Participate in change control process including attendance at Change Control Board meetings, and development of change proposals• Document system and environmental issues appropriately and track through a resolution process• Triage and manage issues based on specific SLA guidelines• Provide technical and application assistance to users• Performs primary Help Desk function for the on-site users• Act as the regional system administrator to configure devices, test connectivity, manage business rules Show less

• 

  VC3

  Jan 2024 - now

  Senior System Engineer