Sachin Kumar

Experience

• 

  Jet Airways

  Feb 2003 - Feb 2006

  Customer Service Agent

  Reservation and Ticketing, Tele-Sales and Handling Delay Calls

• 

  Paramount Airways

  Mar 2006 - Mar 2008

  Senior Customer Service Agent

  Reservations, Checkin, Boarding ,Ramp Services and Load Sheet.

• 

  Kingfisher Airlines

  Apr 2008 - now

  Guest Service Manager

  Administering the performance of the staffs & allocating them tasks. Providing support to the staff in understanding the concepts of various tasks. Appraising the overall performance of staff and implementing corrective measures to improve to enhance their efficiency. Playing a major role in handling the delayed and cancelled flights. Supervising the staffs & looking after the arrival and departure flight. Gauging the ramp & ensuring that whether destination boards are displayed on particular departures. Facilitating support to the staffs in finalizing the total dead load that can be uplifted on a particular flight keeping in mind the time factor. Maintaining details of the number of passengers, details about the departure and what is the total dead load and how the same is distributed on the flight in the logbook. Ensuring smoother clearance for boarding at least D-25 on a halt flight and D-15 on a turnaround flight. Regulating the roster during shift and understanding whether we are well balanced as far as staff is concerned in all allocations. Managing the entire activities occurred during the departure. Show less

• 

  Jacsons Veneers & Panels Private Limited

  Aug 2013 - now

  Build and sustain customer-focused store cultures to facilitate a pleasant shopping experience.Conduct customer needs assessments to identify preferences, consistently driving store profitability.Organized numerous in-store promotional events such 25 years celebrations, Year end Sales and festive sale.Managed store operations with key-holding responsibility; opened and closed stores.Reporting directly to General Manager and Managing Director, recruit, train, supervise and evaluate a team of 05 associates.Observe and coach associates in sales floor techniques and customer management skills.Research customer disputes, unmatched bank deposits and problematic auditing situations.Reduce overhead costs, adhering to budget limits avoiding the need for employee overtimePrevent/reduce overages through verification and approval of incoming inventory.Manage Product merchandising through creative window display and ensuring that the Products are neatly displayed with Price Tags and Product CodesHold accountability for raising Purchase order cashier area, credit card transaction and Bank deposits/verifications. Show less Build and sustain customer-focused store cultures to facilitate a pleasant shopping experience.Conduct customer needs assessments to identify preferences, consistently driving store profitability.Organized numerous in-store promotional events such 25 years celebrations, Year end Sales and festive sale.Managed store operations with key-holding responsibility; opened and closed stores.Reporting directly to General Manager and Managing Director, recruit, train, supervise and evaluate a team of 05 associates.Observe and coach associates in sales floor techniques and customer management skills.Research customer disputes, unmatched bank deposits and problematic auditing situations.Reduce overhead costs, adhering to budget limits avoiding the need for employee overtimePrevent/reduce overages through verification and approval of incoming inventory.Manage Product merchandising through creative window display and ensuring that the Products are neatly displayed with Price Tags and Product CodesHold accountability for raising Purchase order cashier area, credit card transaction and Bank deposits/verifications. Show less

  • Showroom Manager

    Aug 2013 - now

  • Showroom Manager

    Aug 2013 - now