Atif Sajjad

Experience

• 

  Pakistan Office Automation (Pvt) Ltd.

  Jan 2011 - Aug 2012

  Technical Support Specialist
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  SKIF Enterprises

  Sept 2012 - Dec 2019

  Senior Technical Support Manager

  Collaborating with a team that remotely supports thousands of users at hundreds of locations of diverse clientele such as SMBs, healthcare facilities, education institutions, industrial units and not-for-profit organizations with heterogeneous environments.• Installation, Deployment and Troubleshooting for Windows servers, Exchange servers, VMware Servers, vCenter servers, Backup and Data replications, network connectivity issues (Active Directory, DHCP, DNS, VPN, RDP, Wi-Fi/Ethernet, Outlook/Exchange), UBNT/Ruckus Wireless, Mikrotik Router boards, Extreme/Cisco Switches, desktop hardware, server hardware, N-Computing (Virtualization), printers, Blackberries, iPhone/android smartphones, malware/virus infections, sundry proprietary industry-specific applications.• Coordinating with Sales team to provide pre-sales support when required.• Training end-users on application functionality and usage.• Extensive learning on the job through research and certifications.• Virtual Environment deployment and providing end to end support.• Providing support and managing POS & IT systems deployment across multiple sites including the servers, databases and networking.• Implementing various Power Shell scripts to improve efficiency. Show less

• 

  Government of Pakistan Civil Aviation Authority

  Aug 2014 - Oct 2015

  IT Project Coordinator
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  The Heart of Europe

  Nov 2020 - Mar 2024

  Designed and Managed IT infrastructure for 6 Islands, 6 Business Centers, 3 Remote Offices and Head office, ensuring high availability and reliability of network infrastructure and enterprise servers.Oversaw the operations team, analyzing reports, and implementing strategic initiatives to achieve project goals.Developed and implemented highly optimized IT strategies and policies to meet the growing needs of research divisions.Performed capacity planning for the complete network and infrastructure environment.Led and managed ICT projects in alignment with organizational goals and strategy.Designed, deployed, and maintained security layer, switching network and wifi network on different platform like Cisco, HP and Fortigate.Configured and administered wireless connectivity, CCTV infrastructure, and IPTV connectivity using microwave technologyManaged 1000 IP phones across 6 different sites using Avaya Aura Communication Manager, Avaya IP Office, Cisco Unified Call Manager with Cisco Unity, and Cisco Jabber.Conducted security assessments and implemented network security systems to ensure up-to-date protection. Show less

  • Senior Network Engineer

    Jan 2023 - Mar 2024

  • IT Specialist

    Nov 2020 - Jan 2023
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  DGM Investment

  Mar 2024 - now

  Information Technology Infrastructure Manager

  As the Infrastructure Manager at DGM Investment, I lead the design, implementation, and management of the company's entire IT infrastructure, spanning 35 sites. My responsibilities encompass the management of critical systems, including firewalls, security, Active Directory, DNS, Group Policy, and servers, with a focus on ensuring seamless operations and robust security. I oversee advanced security systems such as Sangfor and Fortinet firewalls, while maintaining network stability through the administration of Ubiquiti switches and access points.I also manage telecom services, handling the complete PaperCut print management system, and leverage tools like PRTG, SolarWinds, and Splunk to monitor infrastructure performance. Starting from the ground up, I personally designed and configured the company’s infrastructure, deploying servers, firewalls, and Hyper-V environments to ensure business continuity and reliability. My role also involves overseeing local PABX systems, with features including IVR, BGM, and Dial Guard for call monitoring. Show less