Oguachuba Jane Nkemnachi

Experience

• 

  UBA Group

  Jan 1999 - Jan 2005

  Operations and Control
• 

  Access Bank Plc

  Feb 2005 - Nov 2013

  -Drawing up work schedules for identifying and marketing prospective customers.-Sell, cross sell and up sell Bank products and Services to High Networth Individual customers.-Definition of marketing and Sales Strategies.-Negotiate Treasury Rates with customers in consultation with Treasury to ensure maximum profitability to the Bank.-Oversee the process of identifying customer needs and proactively seek to provide products/services to meet their anticipated needs.-Management and maintenance of existing customer relationships and development of new customer relationship.-Monitor performance against monthly/quarterly/annual plans.-Prepare annual budget for consolidation and incorporation into Divisional budget.-Prepare and present the Group’s Monthly Profitability Report (MPR) to the Division.-Credit processing and Appraisals.-Close monitoring of credit relationship and loan recoveries.-Maintain good public relations with current and prospective customers.-Achieving set performance targets.-Attending credit committee meetings.-Monitor and evaluate performance of the direct reports.-Review Call plans of each Team member.-Prepare periodic reports for the Team. Show less

  • Relationship Manager/Team Lead, Commercial Banking

    Aug 2011 - Nov 2013

  • Relationship Manager

    Dec 2012 - Jan 2013

  • Relationship Manager

    Jan 2010 - Nov 2012

  • Regional Sales Manager

    Dec 2010 - Jul 2011

  • Relationship Manager, Commercial Banking, Regional Sales Associate

    Aug 2009 - Nov 2010

  • Account Officer

    Jan 2007 - Aug 2010

  • Relationship Manager, Commercial & Retail Banking

    May 2008 - Aug 2009

  • Unit Head, Consumer Retail

    Mar 2007 - Apr 2008

  • Operations

    Feb 2005 - Jul 2007
• 

  Diamond Bank Plc

  Nov 2017 - Mar 2019

  • Directed operations across 10+ branches, driving business development, customer relationship management, and operational efficiency, achieving a 35% growth in liabilities and a 20% increase in risk asset portfolios.• Led and coached branch managers and account officers, surpassing KPIs in sales, profitability, and client retention while boosting team productivity by 30%.• Executed targeted marketing campaigns and product rollouts, increasing cross-selling by 40% and capturing market share in key sectors like Power, Oil & Gas, and top-tier corporates.• Reduced Non-Performing Loan (NPL) ratio by 15% through proactive loan monitoring and strategic packaging of credit facilities, ensuring sustained credit portfolio growth.• Drove high-value client acquisition by 50% annually, leveraging compliance, market insights, and innovative strategies to uncover new business opportunities Show less • Boosted portfolio profitability by 40% through strategic client acquisition, targeted business development initiatives, and efficient resource utilization.• Led and mentored a team of 20+ relationship managers and support staff, achieving a 25% improvement in performance metrics and enhancing customer satisfaction.• Expanded liability portfolios by 30% annually by delivering tailored financial solutions to high-net-worth individuals and commercial clients, strengthening client relationships.• Cut operational costs by 15% while maintaining service excellence by implementing streamlined processes and technology-driven operational enhancements.• Improved loan recovery rates by 20%, mitigating credit risks and maintaining a high-quality credit portfolio through proactive client engagement and risk management strategies Show less

  • Area Manager, Retail Banking

    Jan 2019 - Mar 2019

  • Branch Manager

    Nov 2017 - Jan 2019
• 

  Access Bank Plc

  Apr 2019 - Jul 2022

  Regional Head, Retail Banking

  • Led and motivated a team of branch managers and relationship officers, consistently exceeding KPIs in deposit mobilization, credit disbursement, and client acquisition.• Managed operations across 15+ branches in Ikeja 1 Region, driving a 44% increase in liabilities (from N26B to N37.4B) and achieving a risk asset growth of N2.7B in a single year.• Developed and implemented client-focused commercial banking strategies, expanding the customer base by 25% and strengthening the region’s market share.• Enforced rigorous compliance measures and conducted regular branch audits, ensuring a 100% adherence rate to regulatory and policy standards.• Optimized risk asset portfolios, achieving a 15% reduction in the Non-Performing Loan (NPL) ratio while sustaining consistent portfolio growth and quality. Show less

• 

  Stanbic IBTC

  Aug 2022 - now

  Relationship Manager, Commercial Banking Division

  • Designed and delivered customized financial solutions, driving a 30% increase in client retention and cross-selling core products such as credit facilities, deposits, and treasury services.• Managed a diverse portfolio of high-value commercial clients, achieving 20% growth in account profitability by uncovering new revenue streams and tailoring client-centric strategies.• Surpassed annual liability growth targets by 25%, increasing deposit volumes from N15B to N20B through strategic market penetration and robust client engagement initiatives.• Enhanced client relationships and service delivery, leading to a 40% increase in transaction volumes and a 15% boost in customer satisfaction ratings.• Collaborated with internal teams to develop innovative financial products, resulting in a 15% growth in fee-based income and strengthened client loyalty. Show less