Aditya Raj Datt

Experience

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  SAP Exim (P) Ltd

  Dec 1995 - Jun 1999

  Network Officer

  NETWORK OFFICER• Incident management for LAN Infrastructure and end user support

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  HDM India Pvt Ltd

  Jul 1999 - Sept 2003

  Asst. Manager (Projects)

  Assistant Manager Projects & Customer Support Lead• Member of the key project for deployment of Canadian automated kiosks / point of sale terminals, which accepted Master & Visa credit cards, for services like STD/ISD Telephony, Internet & Email access. Client serviced – MTNL & ITI Ltd.

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  CMS Computers Ltd.

  Oct 2003 - Mar 2006

  Area Manager

  PROGRAM MANAGER FOR GENPACT• Led the IT Support / FMS Operations for client: Genpact via deployed Helpdesk teams, End User support teams, Server & Network operations teams and Asset Management teams. Service Level Management and management reporting• IT Project Management for End User support projects at Genpact, Gurgaon and managed vendor transition projects for Airtel India and National Highway Authority of India (NHAI)

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  Genpact

  Mar 2006 - Jun 2009

  Senior Manager

  SENIOR MANAGER & IT TRANSITIONS MANAGER (GENPACT-WACHOVIA BANK LLC)• IT Transitions Management: General banking business processes for Wachovia Bank U.S. to Genpact India, wherein supported transition of 15 processes to Genpact via the process migration project methodology. IT Transition management included applications assessment via application to process mapping, IT solution design for transition, set-up UAT & training infra in India and final implementation of IT designed solutions as per overall transition project (including documentation management after process transition)• IT Project Management for End user support projects, Business Continuity Planning (BCP) projects and business process migration (inter-city Gurgaon, India)• IT Support / FMS Operations for users in Genpact, Gurgaon via Helpdesk, End User Support teams and Asset Management teams. Service level management and management reporting (projects and IT support operations)• Drive large managed IT vendors to optimize their resources in line with the IT Support operations requirement & for delivery of IT projects Show less

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  Bank of America (Continuum) India

  Jun 2009 - now

  Vice President Information Technology

  VICE PRESIDENT – TECHNOLOGY, SERVICE DELIVERY, IT PROJECT MANAGEMENT, IT INFRASTRUCTURE MANAGEMENT • Service Delivery Management for four strategic partners (Accenture, TCS, Infosys & Wipro) supporting 11000+ strategic partner resources in India• IT Project Management for IT Infrastructure projects related to new infa deployment, refresh/upgrades and projects for end user infrastructure• IT Support Operations using the ITIL support model (incident, request, change, problem) for users in India via Technology Service Desk, Site End user support teams and service delivery managers aligned to strategic partners / vendors. Service level management. Implemented IT command centre for priority 1 & 2 incidents• Led the ID & Access Management team supporting user & contractor on-boarding, off-boarding and other reviews related to compliance to Bank policy (privilege ID recon & contractor recon)• Enterprise Vendor Manager for IT vendors providing managed services for IT / FMS Operations. Implemented contractual governance framework. Managed IT Services vendor evaluation (technical & business Partner assessments) during the RFP process.• Led the Technology Control Function (internal risk management framework) for performing quality assurance (QA) for all Technology support metrics and mitigating risks related to IT projects• Management Reporting for projects and IT support operations Show less