Khushbu Yadav

Experience

• 

  Tata Consultancy Services

  Jan 2008 - now

  As a Business Relationship Manager, my primary role is to ensure that the customer organization's technology needs are met efficiently and effectively. I am dedicated to fostering strong, collaborative relationships and driving the alignment of technology with business objectives.Key Responsibilities:Strategic Partnership Development: Build and maintain strong relationships with key stakeholders across business & IT to understand their needs, priorities, and challenges. Act as a trusted advisor, providing guidance on leveraging technology to achieve business goals.Service Management: Oversee the delivery of IT services to ensure they meet the agreed-upon service levels and business expectations. Facilitate regular reviews with customer to assess service performance and identify areas for improvement.Solution Advocacy: Advocate for the customer business unit’s needs within the IT organization, ensuring that solutions are designed and implemented to meet those needs. Work with Internal IT teams to ensure that proposed solutions are viable, cost-effective, and align with the broader IT strategy of customer.Continuous Improvement: Identify opportunities for process improvements and innovation to enhance the efficiency and effectiveness of IT services. Drive initiatives to improve the user experience, ensuring technology solutions are user-friendly and support business processes.Performance & Metrics: Track and report on the performance of IT services, using key performance indicators (KPIs) and metrics. Provide insights and recommendations based on data analysis to drive informed decision-making.Budget & Resource Management: Assist in the planning and management of budgets for IT projects and services. Ensure optimal utilization of resources to deliver value to the business while managing costs effectively.With a passion for technology and a commitment to delivering exceptional service, I thrive on building partnerships that drive business success. Show less As an Engagement Manager, I specialized in building and nurturing strong client relationships, ensuring the successful delivery of projects, and driving customer satisfaction. My role is pivotal in aligning business goals with project outcomes to foster long-term partnerships.Key Responsibilities:Client Relationship Management: Served as the primary point of contact for clients, understanding their needs and ensuring expectations are met.Project Delivery: Overseed project execution from inception to completion, ensuring timely delivery and quality standards.Stakeholder Communication: Facilitated regular updates and meetings with stakeholders to provide project status and address any issues.Problem Solving: Identified and resolved project-related issues promptly to minimize impact on delivery and client satisfaction.Performance Tracking: Monitored and reported on project performance, ensuring alignment with client goals and objectives.Continuous Improvement: Driven initiatives to enhance project management processes and improve client engagement strategies.Passionated about delivering exceptional client experiences and driving project success, I was committed to fostering partnerships that lead to mutual growth and success. Show less Transformed teams from traditional way of working to agile way of working. Key responsibilities as below:1. Conducted several TCS LIVING AGILE sessions to educate various department teams in agile way of working.2. Conducted LIVING AGILE sessions for customer.3. As an agile coach started transforming cluster teams in agile teams and brought in a rhythm of daily stand ups and incremental delivery in SPRINT mode.4. For support projects helped and guided teams in adoptiong Kanaban dashboards and daily stand ups.5. Received multiple appreciation and TCS GEMS in Transforming the teams on ground from Traditional way to agile way of working. Show less Actively worked as a Project manager and delivered multiple projects worth million dollar for customer and received self and team appreciation.1. Worked closely with customer to define the project requirements to create different business requirement documents for the projects.2. Provided the estimations with the help of team and reviewed the overall estimations for project.3. Created the Project plan , Risk tracker, stake holder matrix, RACI to manage and track the project.4. Managed the team at offshore and having daily connect to explain the requirements, track the progress, guide and work with them to achieve the project milestone.5. Reviewed code , test cases , test results of the team.7. Performed SIT with team.8. Performed UAT with business and did go-live with team after the signoff9. Made sure the project is managed with in budget to deliver.10. Proactively communicated to customer about the Risks and how we are going to mitigate.11. Provided the go-live support. Show less Self delivered and lead team to technically and functionally by following the complete SDLC life cycle. Key responsibilities as below:1. Worked closely with customer to define the project requirements to create different business requirement documents for the over all project.2. Provided the estimations for overall project.3. Created the Project plan , Risk tracker, stake holder matrix, RACI to manage and track the project.4. Managed the team at offshore and having daily connect to explain the requirements, track the progress, guide and work with them to achieve the project milestone.5. Coded and tested the developed code.6. Performed code , test cases , test results review of the team.7. Performed SIT with team.8. Performed UAT with business and did go-live with team after the signoff9. Made sure the project is managed with in budget to deliver.10. Proactively communicated to customer about the Risks and how we are going to mitigate. Show less Managed projects for large Auto OEM where i travelled to US Detroit. Below are the key responsibilities :1. Worked closely with customer to define the project requirements to create different business requirement documents for the over all project.2. Provided the estimations for overall project.3. Created the Project plan , Risk tracker, stake holder matrix, RACI to manage and track the project.4. Managed the team at offshore and having daily connect to explain the requirements, track the progress, guide and work with them to achieve the project milestone.5. Coded and tested the developed code.6. Performed code , test cases , test results review of the team.7. Performed SIT with team.8. Performed UAT with business and did go-live with team after the signoff9. Made sure the project is managed with in budget to deliver.10. Proactively communicated to customer about the Risks and how we are going to mitigate. Show less Worked as a developer on mainframes technology, where followed the complete SDLC life cycle to deliver the projects. Key Responsibilities as below:1. Effectively communicated with customer to understand the project requirements.2. Developed the high level and low level design documents for the project.3. Developed the code and performed multiple levels of testing which includes unit testing, system integration testing and User acceptance testing.4. Deployed the code to production based on customer sign off.5. Provided the go-live and production support after deployment of the code.Also worked in Production support for the defined applications where key responsibilities were:1. Monitor the tickets in the ticketing tool.2. Provide the Root cause for the P1, P2 and P3 tickets.3. Fix the issues and after customer 's approval deploy the code into production.4. Provide the analysis for the P4, P5 and P6 level of tickets. Show less

  • Bussiness relationship manager

    Apr 2022 - now

  • Engagement Manager

    Oct 2019 - Apr 2022

  • Agile Ninja Coach

    Nov 2018 - Nov 2019

  • IT Project Manager

    Jan 2013 - Oct 2019

  • Project Lead

    Oct 2011 - Dec 2012

  • Project Lead

    Jan 2011 - Sept 2011

  • Developer

    Jan 2008 - Dec 2010