Robin Stephens-Whitehead

Experience

• 

  Nicolosi & Fitch Inc

  Jan 2004 - Sept 2005

  Assistant Manager

  Work with the community manager to oversee the daily site operations and achieve the goals of the property. Assist with marketing and leasing, collections, resident retention and customer service, community maintenance, community safety and legal compliance. Assist the Property Manager in completing administrative tasks including site accounting and report preparation, processing accounts payable, processing bank deposits, posting rent, and performing other administrative functions.

• 

  ParaWest Management

  Jan 2005 - Jan 2008

  Property Manager
• 

  P.B. Bell

  Nov 2008 - Mar 2009

  Community Manager

  Managing the daily operations of 160 units and achieving the financial goals of the property. Oversee personnel, marketing and leasing, collections, resident retention, community maintenance, contracted services, administration and reporting, community safety and legal compliance all within budgeted parameters.

• 

  Aimco

  Apr 2009 - Apr 2013

  Community Manager

   Managing the daily operations of 324 units and achieving the financial goals of the property. Maintained an average occupancy of 95% or higher. Increased revenue year over year. Oversee personnel, marketing, leasing, collections, resident retention, community maintenance, contracted services, administration duties, reporting accuracy, community safety, legal compliance. Maintaining budget tolerances while still insuring the property has what’s needed to operate efficiently.

• 

  PEM Real Estate Group

  Apr 2013 - May 2018

  Property Manager
• 

  Shelton-Cook Real Estate Services

  May 2018 - Nov 2018

  Community Manager

  I oversaw a total of 2 communities over several months. Trained staff and build strong teams that advanced to higher positions. Managing the daily operations of a property of 294 units. Managed, organized and executed marketing, leasing, collections, resident retention and customer service, community maintenance, community safety and legal compliance. Completing administrative tasks including site accounting and report preparation, processing accounts payable, processing bank deposits, posting rent, and performing other administrative functions. Show less

• 

  Baron Properties

  Jan 2019 - Jun 2019

  Community Manager

  Manag During my short stay I oversaw a newly renovated 171 community. As the Community Manager I am responsible for the efficient operation of the assigned property. The primary objectives are to increase the net operating income of the community, maintain the physical asset, provide for a quality living environment for residents, and establish a positive, productive working relationship with the community staff. This, along with making sure the property was in a good position for sale. e a beautifully renovated community in Tempe. Show less

• 

  Avanti Residential

  Jul 2019 - Oct 2020

  Community Manager

  While with Avanti I helped transition three properties from third party management. I then managed a renovated community of 169 units. I converted to 100% paperless, this included scanning and uploading all files and working with residents to utilize our online portal. Worked to stabilize occupancy and income. Made sure passed due capital projects are completed and improve the overall asset. Established and maintained strong relationships with vendors and contractors, negotiating favorable terms and ensuring timely delivery of services. Cultivate a positive relationship with residents and guest. Show less

• 

  Logan Property Management

  Oct 2020 - Jun 2022

  Community Manager

  I am the property manager in charge of the daily operations of a value-add property in Ahwatukee. Total unit size of 192. As Community Manager I am responsible for the efficient operation of the assigned property. The primary objectives are to increase the net operating income of the community, maintain the physical asset to position for sell. I am also responsible for providing for a quality living environment for residents, and establish a positive, productive working relationship with the community staff. I also managed, organized, and executed marketing, leasing, collections, resident retention and customer service, community maintenance, community safety and legal compliance as needed. Show less

• 

  Valley Income Properties, Inc.

  Jun 2022 - Jan 2024

  Area Manager

  Managed the operations of multiple apartment complexes comprising a total of 14 buildings, ensuring consistent quality and performance across all properties. Efficiently processed and managed purchase orders from initiation to completion, ensuring accuracy and compliance with company policies. Established and maintained strong relationships with vendors and contractors, negotiating favorable terms and ensuring timely delivery of services. Managed the full lifecycle of contracts, from drafting and negotiation to execution and renewal. Ensured all contractual obligations were met and mitigated risks by maintaining a thorough understanding of contract terms and conditions.Conducted market analysis to understand trends and adjust strategies, positioning properties competitively within the market. Ensured all properties adhered to federal regulations; conducted regular audits and risk assessments to maintain compliance and mitigate potential risks. Cultivate a positive relationship with staff at all sites. Ensure proper training for office and maintenance is provided. Show less

• 

  Avenue5 Residential

  Jan 2024 - now

  Property Manager

  Managed day-to-day operations of a 422-unit residential property, ensuring smooth functioning and high resident satisfaction. Supervised a team of 15 staff members, including maintenance, leasing agents, and administrative personnel, fostering a collaborative and efficient work environment. Facilitated excellent tenant relations by addressing and resolving complaints, conducting regular property inspections, and organizing community events to enhance resident engagement and satisfaction. Efficiently processed and managed purchase orders from initiation to completion, ensuring accuracy and compliance with company policies. Established and maintained strong relationships with vendors and contractors, negotiating favorable terms and ensuring timely delivery of services. Managed the full lifecycle of contracts, from drafting and negotiation to execution and renewal. Ensured all contractual obligations were met and mitigated risks by maintaining a thorough understanding of contract terms and conditions. Show less