Ric Abesamis

Experience

• 

  Australian Administration Services

  Jul 2007 - Jun 2010

  Senior Customer Service Officer

  - Answering Calls- This involves investigating queries made by membersand employers.- Queries can involve locating payments made by members and employers and allocating payments to their account.- Sending documents to members and employers either by fax or postal.- Main task involved is assuring that the best customer service is provided ina professional manner.- I was also involved in creating a workaround for the Aaspire Central tofurther, assist the Aaspire Support team with Kits needed to enhance thenew program. Show less

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  Suncorp Group

  Jul 2010 - Nov 2010

  Finance Fund Administrator Super and Investment

  - Assess Life & Super spreadsheet on a daily basis to determine fund allocationfor Wealth Smart policyholders. This activity must be completed by 14:00The required fund is then transferred from Life & Super bank account toWealth Smart bank account- Check ‘Reconciliation’ inbox in Super Asteron group mailbox to determinethe number of email correspondence which must be attached in ViewPointincluding logging direct deposit contributions to Composer- Categorize each email for further processing eg. refund, attached toViewPoint, awaiting money, etc- Matching EFT payment as listed on the Finance Summary Sheet against itse-correspondence- Log the payment in Composer to obtain correspondence idInvestigate and clear past emails in ‘Reconciliation’ inbox to ‘Completed’folder- Reconciliation of unallocated money (Rollover, contribution, benefitpayments) in order to identify refund payments or system issue- Organize EFT and cheque refund for payments which failed reconciliationprocess described above- Liaising with clients on issues such as missing remittance advice, paymentmethods, refund or overpayment inquiry and member details confirmation- Liaising with internal parties to determine and verify payments, refunds andpaperwork relating to superannuation contributions, benefit payments androllovers Show less

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  St.George Bank

  Nov 2010 - Jun 2018

  Accountable for managing and delivering the best in class and innovativeprogrammes to take the business to the next level of growth Responsible for managing multiple business projects across theSt.George Business Banking Group. Responsible for managing multiple Bankers Portfolio of customers. Byproviding assistance with clients eligibility for funding as well as writingcredit paper for approval of loans both commercial and retail fundedloans. - Assessed and Prepared security documents for Commercial and Residentialrelated deals for the St.George Business Banking Group- Liaised with Business Partners both Internally and Externally to ensure thatcommercial and retail deals settled on time- Created Process Guides and Manuals for Retail Banking Back End forSt.George Business Banking Group

  • Product Owner

    Sept 2017 - Jun 2018

  • Senior Manager - Productivity and Business Alignment

    Jan 2016 - Sept 2017

  • Lending Specialist

    Feb 2014 - Jan 2016

  • Portfolio Manager

    Nov 2010 - Feb 2014
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  Westpac Group

  Jun 2018 - Mar 2019

  Senior Manager Process Simplication

  Aligning the 'One Best Way' across the entire Westpac Business BankingGroup - Managing Multiple Projects - Stakeholder Engagement and Management - Policy's and Procedures update - Process Simplification of Business Banking Products

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  Westpac Group

  Jan 2020 - Sept 2020

  Senior Business Analyst

  System Migration project from Service Now to Adobe Dam. Main task includes:- Meta Data Clean Up of 16,000 collateral items specific to customer collateral items- Liaise with internal and external providers - Workshop with project stream leads- Pack preparation - Test Pilot new system and provide feedback and recommendation- Analysis of current, decommissioned, Juno issues, and missing collateral items

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  Westpac Group

  Jan 2021 - Mar 2022

  Senior Remediation Manager

  - Correcting security structures within Business Banking both in St.George and Westpac - Liasing with stakeholders in order to correct deals to rectify errors - Analysing security structures as well as customer profiles to ensure that the information listed on the is current and correct

• 

  Bluestone Home Loans

  Sept 2022 - Nov 2023

  Senior Product Manager - Core & Servicing Platform

  Responsible for managing Bluestones core platform Mambu, Katabat & Internet Banking.