Letitia Betteridge

Experience

• 

  Croydon Council

  Sept 2011 - Jun 2012

  Income Officer

  Managed a designated patch of tenants all with vulnerabilities including substance misuse, disabilities, young parents and mental health issues. Dealing with challenging people from different backgrounds taking into consideration their vulnerabilities. Collaborating with social services, next of kins, SLAM, statutory & non-stautory services to provide support where necessary to avoid rent arrears and/or eviction.

• 

  TUI Travel PLC

  Jun 2012 - Jun 2013

  Overseas Holiday Advisor
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  Croydon Council

  Jun 2013 - Jun 2018

  Successfully led individual cases and borough-wide projects with community and statutory partners, creating innovative ways & utilising tools to reduce antisocial behaviour in a preventative and early help approach to both victim and perpetrator. Tackling the most complex mental health and child exploitation cases, through persistence, partnership working and innovate ideas. Working closely with young people aged 18-24, coaching and empowering vulnerable to successfully manage household & educational financials. Managed a designated patch of tenants all with vulnerabilities including substance misuse, disabilities, young parents, care leavers, mental ill health, behavioral difficulties and incarceration. Dealing with challenging people from different backgrounds taking into consideration their vulnerabilities and making informed decision regarding rent arrears collection successfully avoiding court or eviction action and promoting financial management & independence.

  • Antisocial Behaviour Officer

    Jun 2015 - Jun 2018

  • Income Maximisation Officer (Leaving Care)

    Jan 2014 - Jun 2015

  • Income Officer

    Jun 2013 - Jan 2014
• 

  Croydon Council

  Aug 2018 - Mar 2020

  Community Resources Delivery Lead

  Responsible for the co-ordination and delivery of the Gateway and Welfare division’s award winning Community Connect & Food Stop projects. Researching, identifying and creating innovative ways of preventing food poverty & homelessness for children and families. Ensuring best practice to deliver community resilience, working with local community assets, capacity building and creating strategic alliances to deliver Gateway outcomes.Responsible for internal departmental and service innovation collaborations to improve processes to better meet the needs of residents to prevent homelessness and bridge the gap between authority communication and community comprehension. Show less

• 

  Mastering Self-care

  Mar 2020 - Feb 2023

  Director

  • Designed and delivered self-care workshops and workbooks for children and adults recovering from trauma, anxiety, and depression.• Managed operational, strategic, and financial tasks while overseeing programme development and delivery.

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  Association of Learning

  Sept 2021 - Jan 2023

  Anatomy and Physiology Tutor
• 

  Stafford House International

  Dec 2021 - Jan 2022

  Student Welfare Officer
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  Salus CIC

  Jan 2022 - Jun 2022

  Intensive Mentor

  • Conducted comprehensive well-being assessments for students aged 8-18, addressing anxiety, depression, and behavioural challenges.• Designed therapeutic, child-centred strategies utilizing evidence-based CBT tools, including the FRIENDS Resilience Programme.• Facilitated referrals for safeguarding, CAHMS assessments, and additional SEN provisions to promote emotional resilience and academic success.

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  Whitgift International

  Jun 2022 - Aug 2022

  Welfare Manager and DSL

  An integral part of the senior leadership team, with overall responsibility for the pastoral care and well-being of all the students at the summer school. Whitgift runs its own summer school for international students, utilising all its fantastic facilities and modern boarding house. Whitgift Summer School (part of Whitgift Short Courses), with its innovative and exciting English language course and activities which involve English speaking students, is designed to appeal to girls and boys aged 11-16 from all over the world. As a Welfare Manager and Designated Safeguarding Lead, i was responsible for strategically and operationally Managing house parents and school nurses to successfully set up and maintain the safeguarding, welfare and medical provision to boarding and non-boarding International students. Ensuring universal and specialist provisions for welfare and safeguarding were put in place for health and happiness within the contexts of academics, day-to-day functioning in the boarding house, and activities to create a thriving culture among the school and students. Providing specialist provisions for students with additional educational, daily functional, and medical needs, and delivering training to summer school staff.Whitgift is one of the finest International Baccalaureate World Schools, rated in the global top 10. Show less

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  UCL

  Feb 2024 - May 2024

  Curriculum Partner

  • Reduce awarding gap in education for mature students, students with disabilities, access UCL students, and care experienced or estranged students.• Review Science of behaviour psychology module and recommend improvement in content, accessibility, language, raising cultural awareness, aims, objectives and learning outcomes, assessment and feedback, learning experience and environment, and methods and sources.