Muhammad Irfan Mohd Noor, IAP

Experience

• 

  Malaysia Airlines

  Jul 2012 - Dec 2012

  Intern at Maskargo

  - Assisted in planning and executing corporate events to enhance MASkargo’s brand presence.- Conducted route analysis for potential new cargo operations (KUL-MAA-CMB), supporting business expansion strategies.- Facilitated external stakeholder visits, providing insights into MASkargo’s operations and capabilities.

• 

  HW Lima Sdn Bhd

  Jan 2013 - Jan 2013

  Liaison Officer

  - Served as a liaison officer for high-profile delegations attending LIMA ‘13.- Facilitated seamless coordination between event organizers and international participants.- Assisted in protocol management and event logistics to ensure a successful exhibition.

• 

  Malaysia Airlines

  Oct 2013 - Apr 2014

  Customer Service Assistant

  - Provided frontline customer service support, assisting passengers from check-in to boarding.- Ensured smooth passenger handling, addressing inquiries and resolving travel-related concerns.- Assisted in implementing service excellence initiatives to enhance passenger experience.

• 

  Malaysia Airports

  May 2014 - now

  - Oversee and manage all aspects of airport operations, ensuring efficiency, safety, and regulatory compliance.- Lead strategic airport development initiatives to enhance operational capacity and passenger experience.- Foster strong stakeholder relationships, including government agencies, airlines, and commercial partners, to drive business growth.- Implement sustainability and service excellence strategies in line with corporate objectives. - Oversee and manage all aspects of airport operations, ensuring efficiency, safety, and regulatory compliance.- Lead strategic airport development initiatives to enhance operational capacity and passenger experience.- Foster strong stakeholder relationships, including government agencies, airlines, and commercial partners, to drive business growth.- Implement sustainability and service excellence strategies in line with corporate objectives. Operations Department (Flight Operation Centre)- Managed aircraft stand allocation, check-in counter assignments, and flight information systems to ensure efficient airport operations.- Collaborated with airlines and ground service providers to enhance operational efficiency and passenger flow.- Ensured adherence to airport regulations and industry best practices to maintain safety and service standards.

  • Airport Manager

    Oct 2021 - now

  • Airport Manager

    May 2019 - Oct 2021

  • Operations Executive

    May 2014 - May 2019