Amit Goel

Experience

• 

  Tata Consultancy Services

  Oct 2006 - Jan 2009

  CRM Analyst - US manufacturing giant (hydraulics division)

  • Gather business requirements and convert the same into functional specifications • Analysis & preparation of functional requirement specification documents. Clarify, manage and impel customer requirement, make system solutions using the concepts of BPM • Interacting with the Developers & explaining the process flow and functional requirements• Reviewing of Test Cases and performing the UAT• Application Rollout including Org, Position, Responsibility & User setup• Given Site Go-Live Training at Beltsville USA• Full Life Cycle Implementation of CRM Sales Module • The scope was to implement Siebel Sales Enterprise Application covering account management, opportunity management, contact management, activity management, Quote management, Pricing Administration, Cost Administration, Volume Discounts and Lead Management• Preparing HLD, LLD, UTP and Functional Specs• Worked on e-Pricing module of Siebel• Done customization with Workflows, Business Services, e-Scripting• Prepared Reports in Actuate for Quote, Accounts and Contacts module Show less

• 

  Infosys Limited

  Feb 2009 - Sept 2022

  • Lead Architect for implementing E2E CPQ Cloud (Configure Price Quote) solution including CPQ Configuration, Commerce and Integrations with multiple systems - SFDC, Oracle Fusion, Subscription Cloud, Oracle PPM, Item Master, Google APIs, payment gateways, custom CRMs, DocuSign for a seamless flow of data using REST/SOAP and vanilla functionalities. • worked with team on finalizing the technical approach to implement the user stories and requirements. Reviewed the overall technical design of the CPQ system • Did Solution walkthrough of the Integration Designs and reviewing the FDDs and Mapping sheets. • Lead and monitored a big scale Technical Team to ensure timely delivery of the User Stories and requirements spread across 3 complex quote journeys and 4 different countries. • Did code reviews, suggested the best practices to improve the overall performance of application.• Lead the big scale validation team to ensure effective testing of application, defect management and to ensure smooth delivery of the project till User Acceptance Testing• Lead the deployment effort to seamlessly deploy code base from UAT environment to Production environment in phased manner. • Worked on deployment plan, cut over checklist after coordination with various stakeholders from different application. Show less • Offshore Architect for implementing enterprise-grade CPQ Cloud (Configure Price Quote) solution.• Developing the detailed design structure to customize and configure the configuration and commerce processes after understanding business requirements. • Implemented a flexible integration platform which was integrated with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) tools using SOAP and REST Web Services. • Designed the end to end Commerce Cloud Process starting from Opportunity Creation in OSC (Oracle Sales Cloud), Quote Creation, configuration, pricing, proposal generation and Quote submission in CPQ Cloud and Order Creation in ERP Cloud via Oracle Middle Ware(OIC). • Solution walkthrough and providing demos to the client. • SPOC at offshore for Customer Queries and Resolutions. • Lead and monitored the Technical Team to ensure timely delivery • Migrated enhancements and solutions to Production from Development using migration packages.• Implemented Advanced BML scripting to realize complex business rules in Cloud. Show less Technical Lead for implementing Configure, Price and Quote Cloud Solution.• Lead Designer and Developer for implementing complex UI Framework involvingextensive custom changes (JQuery, HTML/CSS) to enhance User experience in theCPQ Cloud Solution.• Converted Requirement Specification Sheets received from business to CPQ Cloudbased rules based on the fitment.• Oversee the design and implementation for streamline the opportunity-to-quote-toorder process, including guided selling , accurate price calculations and proposalgeneration.• Worked on Advanced BML and BMQL scripting to realize complex business rules. Show less • Overall managing and coordinating enhancements in Siebel CRM• Lead the effort of upgrading the Siebel application from High interactivity framework to open UI. • supporting multiple loyalty program implemented across Europe and APCA region • Brainstorming of new demands in loyalty area. • Help client in doing new loyalty program rollouts for new countries, promotion setup and loyalty rules setup at client locations in Dusseldorf Germany. Program successfully rolled out across 12 countries.• conducts application usage training, solution walkthrough and UAT support in Dusseldorf, Germany. • Performing solution designing for new enhancements. • Preparing Siebel Implementation Plan • Coordinating with different teams involved for smooth conduct of Release activities.• Played the role of scrum master, conducted the sprint planning, daily standup and sprint retrospective meetings.• Used Jira a tool to manage the sprints, product backlogs and overall tasks assigned to team. Show less • Was involved in this project since inception. Right from delivering the client awareness workshop in Jeddah to working on RFP and till actual implementation and go live. Was part of all phases that one could imagine in this project.• Lead requirement gathering workshop at onsite (Jeddah, KSA) to finalize the requirement scope. • Lead overall Integration Solution design workshop at onsite to finalize solution design. • Overall solution blueprint preparation, discussion of blueprint with client and getting sign off on overall solution landscape. • Did design review session with all track leads. • Provided technical leadership to Siebel development team like following best practices of configuration/scripting, keeping performance aspects in mind etc. • Did review of configuration/coding done by Siebel team. • Application usage training to business audience at onsite • Coordinating UAT session with business SME at onsite • Lead application deployment activity at onsite Show less • Travelled to Melbourne and Sydney for delivering application usage training across various locations in Australia. • Onsite Solution Lead for CRM Sales Alignment project. • Lead Siebel support project from offshore. Responsible for overall technical delivery, SLA management, operational and quality aspects of project. Project covers sales and campaign management module of Siebel. • Siebel Configuration Lead for Customer Service and Sales Process Implementation in Siebel 8.0. • Responsible for Technical Design, Track’s Technical leadership, configuration and Integration review, solution supervision and deployment support within the project which has integration with other legacy applications through oracle fusion middleware. • Provided technical leadership to Siebel development team like following best practices of configuration/scripting, keeping performance aspects in mind etc. • Did review of configuration/coding done by Siebel team. • Application usage training to business audience at onsite • Coordinating UAT session with business SME at onsite • Lead application deployment activity at onsite • Liaising with various track leads to put the whole piece together and come up with product as expected by client etc. Show less

  • CPQ Solution Architect - US based Manufacturing company for North America, LATAM and EMEA Region

    Mar 2020 - Sept 2022

  • Oracle CPQ Cloud Architect - US based MNC for manufacturing infrastructure for Data Centers

    Jan 2019 - Feb 2020

  • CPQ Lead - APAC based Logistic Company

    Jun 2018 - Dec 2018

  • Senior CRM Solution Architect - Wholesale retailer based in Germany

    Jan 2016 - May 2018

  • CRM Solution Architect - Pharma Retailer based in Saudi Arabia

    Jan 2013 - Dec 2015

  • CRM Lead - Logistic company based in Australia

    Jul 2010 - Dec 2012

  • Technology Lead - Siebel eMedia application for internet giant based in USA

    Feb 2009 - Jun 2010