Chanda M.

Experience

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  Andrews Jewelers

  Feb 1992 - Dec 1999

  Administrative Assistant

  • Generated daily business reports and managed inventory for Andrews Jewelers in Columbus & Cincinnati, Ohio.• Conducted internal audits to ensure accuracy and compliance with company policies.• Processed customer transactions, employee payroll, customer credit applications, and financial contracts efficiently.

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  Fifth Third Bank

  Oct 1994 - Aug 1995

  Customer Service

  • Processed customer and small business financial transactions at Fifth Third Bank in Cincinnati, Ohio.• Promoted banking services to new and existing customers to drive business growth.• Researched account discrepancies for customers to ensure accurate financial records.

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  The Ohio State University

  Aug 1998 - Jun 2000

  Research Assistant - Molecular and Plant Biology

  While pursuing a degree in Microbiology, I held research positions in both the Molecular Biology and Plant Biology departments.As part of a team conducting research on gravitational impact to plant biology, I managed moss stock cultures and prepared experiments for research. I standardized procedures to ensure experiments could be replicated by NASA in low orbit gravitational environments, organized and processed data for analysis.As a laboratory technician in the molecular biology department, I prepared test media, harvested cell cultures, analyzed proteins, and assisted in DNA analysis. Show less

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  NetJets

  Jun 2000 - Jul 2009

  Manager, Contracts and Systems Administration

  In this role, I was accountable for accurate, secure and timely processing of client contractual information in the organization’s system of record. • Managed a staff of nine individuals responsible for contract processing, client account management, data analytics and executive reporting. • Served as both business analyst and project manager on enterprise initiatives, leveraging skills in analytical thinking and critical reasoning to successfully translate business needs into precise requirements. • Leveraged interpersonal skills to build strong stakeholder relationships, and used skills in project and organizational change management to successfully implement changes throughout the organization. • Re-engineered business processes using DMAIC for maximum efficiency, reduction of risk, and establishment of systemic controls. • Reviewed and evaluated access and identity reporting for various levels of system data to ensure appropriate information security throughout the organization.• Analyzed contract and system data to ensure compliance with FAA regulations. • Leveraged leadership skills to mentor other managers and employees.• Led monthly department meetings and successfully engaged staff to actively participate. • Tailored individual and team goals to align with strategic objectives.• Ensured staff met company training and compliance policy requirements.• Used behavior-based methodologies such as STAR/CAR to conduct candidate interviews and annual performance assessments.• Designed an Automated Fee Recovery solution for aircraft warranties resulting in the recovery of over ~$100,000 annually.• Implemented report automation for aircraft usage analysis, increasing utilization.• Created KPI/KRI for client accounts.• Established digital roadmaps for enterprise-wide initiatives.• Oversaw legacy system migration ensuring data integrity and privacy. Show less

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  JPMorgan Chase & Co.

  Oct 2011 - now

  VP Process Improvement Manager

  In my current role as VP Process Improvement Manager, I lead the development of a web-based solution for a risk and compliance self-assessment program aimed at strengthening organizational controls. I build collaborative relationships across diverse business functions to enhance security posture and operational effectiveness, while mitigating risks through control implementations to safeguard critical assets and data. I strategically address complex business challenges, focusing on stakeholder needs while also ensuring compliance with firm policies and federal regulations.In previous roles, as Senior Business Intelligence Analyst and SharePoint Administrator/Developer, I led efforts in support of firm-wide programs to ensure maturity in data risk management and governance across multiple platforms, collaborating with global technology teams to launch technical solutions and ensure business adoption. I developed and implemented maturity metrics for over 30 lines of business, provided strategic and tactical decision-making support, and built strong relationships with key stakeholders to address various business challenges. I developed KPIs, dashboards, and executive reporting for programs spanning 30 business and operational groups. I created customized project pipeline reporting, designed custom solutions for collaboration with internal auditors, implemented a role-based access certification solution, optimized executive reporting, and re-engineered processes for accuracy, efficiency, and better resource utilization. Show less