Jacob Courson

Experience

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  McAlister's Deli

  Jun 2021 - Jul 2022

  Certified Deli Trainer

  Recognized for excellence in coaching and developing talent, particularly in back-of-house operations, to prepare future leaders for McAlister's. Skilled in maintaining rigorous standards of food preparation, safety, and customer service while nurturing a culture of continuous learning and improvement. Proficient in crafting and delivering comprehensive training programs that empower deli staff and aspiring management with the knowledge and skills needed for success. Adept at adapting to evolving industry trends and McAlister's standards, ensuring that deli operations consistently surpass expectations. Show less

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  North Pike School District

  Jan 2022 - May 2022

  Student Teacher

  Delivered engaging lessons in American and world history, taking a group of normal level seniors and having them write Chicago Manual Style papers in response to Document Based Questions (DBQ's) in less than three months, fostering critical thinking.

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  Mccomb School District

  Jul 2022 - Jan 2023

  Culinary Arts Teacher

  Collaborate with teachers to develop and maintain an engaging class curriculumBuild and maintain open lines of communication with students’ parents and guardians.Set policies ensuring student safety and security at all times.Identified student learning needs and provided academic support to aid them in overcoming challenges and improving grade point average.Coordinated a fish fry event with the aquaponics farm in the elementary school that involved having my culinary students cater for 100+ people including community leaders. Show less

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  Chick-fil-A Restaurants

  Nov 2022 - Feb 2023

  Director of Food Safety

  Demonstrated leadership in implementing and upholding Chick-fil-A's stringent food safety standards, protocols, and procedures, consistently achieving impeccable compliance records. Adept at staying current with evolving local, state, and federal food safety regulations, ensuring strict adherence to all applicable laws and regulations. Exceptional in establishing and maintaining rigorous quality control measures, overseeing every aspect of food sourcing, handling, storage, and preparation to guarantee top-tier food safety and product quality. Experienced in developing and delivering comprehensive food safety training programs for employees at all levels, emphasizing best practices and proper sanitation techniques. Show less

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  Margaritaville Resort & Family Entertainment Center Biloxi

  Feb 2023 - Jun 2023

  Food And Beverage Supervisor

  Supervised and eventually managed a team of 40+ servers, bartenders, busses, hosts, cooks, and cashiers across 4 food and beverage outlets and provide training on communication protocols, customer service standards, and de-escalation techniques. Supported F&B management in overseeing daily operations of various outlets, including restaurants, bars, and room service, to ensure exceptional guest experiences and operational efficiency. Assisted in training and supervising front-line staff, enforcing service standards, and addressing performance issues to maintain a high level of service excellence. Conducted regular inspections of food and beverage areas to ensure compliance with safety and sanitation standards, implementing corrective actions as needed. Participated in menu planning and development initiatives, providing feedback on menu items, pricing strategies, and promotional offers to drive revenue and enhance guest satisfaction. Show less

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  Beau Rivage Resort & Casino

  Jun 2023 - now

  Assistant Food and Beverage Manager

  Manage daily operations for high-volume departments including a coffee shop, deli, and daiquiri bar, overseeing 30+ employees.Train employees and new managers, streamlining processes, and boosting team effectiveness.