Tai Roach

Experience

• 

  Cogent Health - Auto RX

  Jul 2010 - Dec 2012

  Auto Help Desk - Client Team

  Determine medical insurance eligibility for auto insurance claims attempting to process medications through no-fault claims.► Communicated with patients, pharmacists, and insurance companies regarding the status of claims.► Tapped by management to train new hires.

• 

  Physician Licensing Service

  Sept 2010 - Aug 2015

  Worked with corporate accounts such as hospitals and clinics to ensure doctors were licensed. Oversaw up to 500 licenses a year. ► Increased licensing sales 200% ($1M to $3M) by training licensing specialists to focus on specific parts of the process.► Decreased licensing process time 60% by streamlining procedures. Worked with medical professionals to complete entire medical licensing and credentialing process for all US states. Managed 25 applications at a time.► Provided an excellent customer experience by working one-on-one with each customer, doing an initial consultation, verifying history, and putting together application. ► Coordinated with stakeholders such as physicians, recruiters, and medical groups.

  • Senior Licensing Consultant

    Sept 2011 - Aug 2015

  • Licensing Consultant

    Sept 2010 - Sept 2011
• 

  Air Comm

  Aug 2015 - Jun 2022

  Oversee sales, account management, and vendor relations. Recruit, hire, onboard, and perform reviews for employees. Oversee and implement process improvements. Collaborate with vendors, customers, and sales team. Manage Customer Support and Inside Sales Team.► Led team to become #1 in growth for Motorola Solution partners (from 10th to 3rd in US) by building trust through transparent communication on constraints and finding creative solutions. ► Provided solutions that improved processes and minimize wasted time by listening to and working alongside employees which resulted in: • 80% decrease in process repair time (10 weeks to 2 weeks) by improving documentation process. • 22% decrease in the purchasing team’s documentation time by improving flow of communication systems. ► Increased employees count 128% in 2021 (42 to 96) by recruiting, hiring, onboarded employees for entire company. ► Awarded Motorola Solutions Heavy Hitter Award 2021 for selling over $750K in Motorola products. ► Led team to $3M in total sales by providing product education to employees and customers, coordinating with business partners, and expanding solution portfolio for vendors.► Implemented new synchronized CRM (Customer Relation Management) and ERP (Enterprise Resource Planning) software (Zoho) with over 30 applications resulting in: • Saving sales team 40 hours a week by streamlining sales quote processes. • Improving in clarity of processes for teams across all departments. ► Created, streamlined, and scaled onboarding and employee professional development trainings by developing internal training programs including videos and quizzes. Show less Managed customer support and sales team for internal and external customers (8 people). Provided training for team.► Spearheaded streamlined ticketing system for team with resulted in: • Decreasing ticket processing time 35%. • Eliminating double work being done by employees. • Improving customer experience by working with a single company point of contact.► Facilitated an excellent customer experience by providing technical support, coordinating with stakeholders in different departments, and communicating with vendors to resolve issues Show less

  • Director Of Staff Development

    Aug 2021 - Jun 2022

  • General Manager

    Aug 2019 - Aug 2021

  • Customer Support Manager

    Apr 2016 - Oct 2019

  • Customer Support | Sales Coordinator

    Aug 2015 - Apr 2016
• 

  Versured

  Jun 2022 - Jul 2022

  Account Executive and Implementation Manager

  Built a process for customer targeting and lead generation. Gained an understanding of the insurance industry including commercial, property & casualty and life insurance. Unfortunately, I was laid off along with more than 50% of the staff due to investor-led restructuring after only three weeks of employment

• 

  Atomic Jolt

  Sept 2022 - Apr 2023

  Business Development
• 

  Medallion

  Apr 2023 - now

  Senior Manager Customer Support

  Medallion is a software platform that automates credentialing, licensing and compliance for your provider network.We've raised $50M from some of the best investors like Sequoia Capital, Spark Capital, Optum Ventures, Elad Gil, Peter Reinhardt and many others.Come join us on our mission to change healthcare!