Chris McCombs

Experience

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  PC>Assistance

  Jan 1997 - Apr 1997

  Software Instructor

  Trained and Instructed in Classroom-type setting for over 30 customers across multiple generations on-site at customer business locations.Classes taught were Office 95, Windows 95, and general computer operation.

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  Acctcorp Intl.

  Aug 1997 - Oct 1999

  Systems Administrator

  Provided all Technical Support on the following systems:Netware, Windows 95/98, quickbooks, hardware and other financial programs.Developed website for company utilizing HTML 4.0 coding knowledge.

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  ADP

  Oct 1999 - Apr 2000

  Tier II Support Technician & Unix Administrator

  Provided skills and assistance to a nation-wide 900 client-base in the following:Remote UNIX Admin support via internet and phone communicationCreated a Tier I Support Knowledge Base to assist initial customer support team.Recognition Obtained:Promoted to Team Lead over Tier II Support Team (12 technicians)

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  PSC

  Apr 2000 - Aug 2000

  Accounting Systems & Info Analyst

  Budgeted 9 separate locations financial records and foretasted potential shortfalls and gains.Managed AR/AP, Balance Sheets, cash flow, and other financial statements utilizing my college education.Provided all Technical Support on the following systems:Windows NT 4.0, Windows 98, AS\400, Quickbooks, LAN, PC Hardware repair\replacements

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  Hewlett Packard Enterprise

  Aug 2000 - Nov 2002

  Tier III Deskside Support Tech

  Project \ Tech Lead for the following campus-wide projects (1,400 customers):Windows 2000 DeploymentSupervised and Lead team of 22 technicians in image creation, training, planning, testing, documentation, staff monitoring, and deployment.Symantec Anti-virus ReplacementManaged a team of 15 technicians in vendor comparison\recommendation, testing, planning, documentation, staff monitoring and deployment.Other Areas:Developed new processes and efficiencies in the ticketing system, customer communication, support coverage, and inventory.Managed all ticket queues (5 areas, 30 technicians) for quality standards across all technical teams and conducted reports when requested.Created and Maintained a Technical Knowledge Base System that increased proficiency by 20% in Hardware Repair and Windows troubleshooting.Provided Technical and Customer-based training on multiple systems (including Windows 2000, Outlook, Office and other applications).Recognition Obtained: 3 Silver Service Star Awards for nearly 100 perfect surveys from customers, and 1 SOAR Award for leadership, communication, and teamwork from co-workers. Show less

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  Evergreen Public Schools

  Jul 2003 - Apr 2015

  Project\Tech Lead for the following:Continued Multi-year Windows 7 Deployment (see previous position for details)District-Wide Printer ReplacementSupervised and Lead a team of 12 technicians in replacement and deployment of new printer hardware.Implemented a phased approach and kept customer service as a top priority when concerns arose.Managed team with on-site check-ins and monitored progress with print server and active directory admin duties.Managed Thin Client Citrix and VMWare environment from redesign to deployment.Huge energy and overall hardware cost-savings in these systems that lasted 10 years in effectiveness and responsiveness.Over 1,200 clients running within the scope of 64 servers.Three successful upgrades to the systems over the 10 years to keep performance and customer satisfaction high.Trained entire IT department on the systems to prepare them for customer deployment and questions.Managed two deployments of district-wide firewalls. (Websense & Fortinet)Monitored traffic and responded to security alerts with detailed reports for disciplinary or awareness actions.Trained Systems Analyst team (4) on Firewall maintenance and management.Other Areas:Conducted vendor assessments, and provided recommendations to purchase in the following areas:Firewall (3 vendors), Terminal Services (3 vendors), Imaging Solutions (4 vendors), Ticketing Systems (3 vendors), Antivirus (4 vendors)Recognition Obtained:Perfect yearly evaluations throughout entire employmentReclassed to higher pay scale due to duties assigned and accomplished above this job title. Show less Project \ Team Lead for the following:Windows 7 deployment (continued into System Analyst position)Supervised and Lead a multi-year team of 22 technicians in deployment of a new operating system across the entire district. (36 locations, over 18,000 clients)Created imaging standards and documentation for team to build image templates.Managed auditing and accountability through self-designed checklists and check-in meetings.Created and designed customer documentation as handouts during deployment.Managed deployment phases across elementary, middle, and high-schools (during and outside of normal operating hours) Thin Client Deployment across 36 locationsSupervised and Lead a team of 18 technicians in deployment of thin client hardware.Kept accountability and motivation high through streamlined processes and improved checklists.Lead deployment plan across each location with different members of the team (including 2 student workers).Provided written and verbal feedback evaluations to management on progress and customer interactions with the technical teams.Recognition Obtained:Promoted to System Analyst Show less

  • Systems Analyst

    Apr 2004 - Apr 2015

  • Install Technician

    Jul 2003 - Apr 2004
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  Clark County WA

  May 2015 - now

  Project \ Tech Lead for the following:RSA Two Factor Authentication Deployment to Sheriff, Corrections, Prosecuting Attorneys, District Court Duo MFA Security project planning and deployment County wide.Server upgrade, decom, and new builds for entire vmware environment ( over 300 servers).Created standards in procedures for accurate inventory and communication to increase customer and department satisfaction.Delegated Action Items from check-in meetings to keep everyone on task and progressing forward.Actively kept communication open and clear between different groups (security, systems, desktop, help desk, management, and customers) throughout assignments and projects.SolarWinds Network & Systems Monitoring System Analysis & UpgradeUtilized Finance & Budget Experience for Cost Analysis with SolarWinds system with other similar products in the County and found over $8000 in savings by removing a duplicated system. Additionally added new functionality to improve VOIP support for the Telecom team.Generated MOP for Change Management processes, kept communication standards to customers, and upgraded the system without concerns.Other Areas:Ticket Queue Management for System AdministrationAdministrator of the County Ticketing SystemActive in upcoming security projectsMiscellaneous ongoing duties of a System Administrator (Active Directory, Group Policy, Share Permissions, Exchange, and Patch Management.Recognition Obtained:Appointed by Mike Sprinkle to become a Team Member on the Process Improvement Team to assist with the development of efficiencies through research, teamwork, and redesign.Team Member on the Crisis Team to assist with awareness and communication during critical issues or outages.Change Coordinator on weekly cross-departments Change Management meetings and assist in the development and guidance of change requests.Team Member on Security Committee to develop and deploy stronger security standards. Show less Supervised 10 Applications employees and entire Client Services team (17) over duration of position.Communicated guidance, expectations, and actively listened in monthly one on one hour meetings for each employee.Additionally provided mentoring in drop-in meetings keeping my door "always open".Provided assistance with monthly and annual evaluations.Delegated assignments to projects and tasks in need while balancing the interests of the employee to keep them engaged.Refined and designed recruitment and on-boarding processes to bring in highly capable potential hires, transition them smoothly, and retain them effectively.Presented and Supervised Process Improvement Team candidates to implementation.Created a transition plan of job roles for an employee through coaching and motivation to an urgent need within the department. Assisted with the creation and development of current and new competency matrix for different areas of Technology Services.Provided coaching and guidance in multiple highly stressful conflict resolution situations with noticeable improvements by all involved.Focused on Ticket Quality Improvement through metrics and reporting.Approved and Monitored Coverage of Vacation Requests for assigned employees.Recognized need for customer video training and provided solution. Reviewed and compared options, communicated with the management team and inventoried needs based on area. Encouraged and motivated employee to conduct classroom training for employees. Now multiple divisions within Technology Services are creating training videos to improve customer satisfaction. (Workday, Jabber, TechConnect, Windows 10, and other areas)Performed all Client Services Management duties when Manager wasn't available except discipline.Recognition Obtained: 2 STAR Awards from co-workersExtraordinary Year Rating in Yearly Evaluation Show less Project \Tech Lead for the following:Identified need for RSA Two Factor Authentication Project and received allowance to pull project from Network Admins for Configuration, Purchasing Paths, and Deployment to the Sheriff MDC (Vehicle) Computers and Outside Agencies.Formed and lead RSA Team that included Desktop Admins, System Admins, Network Admins, and eventually migrated lead duties to the Security Team.Created standard processes and policies for purchasing, support, and afterhours support for IT, CCSO, Outside Agencies, and CRESA.Trained over 25 people in Desktop Administration, Service Desk, CRESA, and Afterhours support on basic duties within the RSA system. Solarwinds Patch ManagementBecame lead of newly deployed system without any training or guidance.Became Sophos Anti-Virus Administration Lead within first week of employment and Symantec Altiris Lead within 3 months of start date. Developed purchasing recommendations and cost benefit analysis on competing systems. (SCCM, Desktop Authority, KACE, Solarwinds) Java \ IE Upgrade County-wide Deployment completed successfully within 4 months of start date.Other Areas:Revised patching process for County-wide desktops and laptops to reduce waste in prepping communication and documentation each month.Completely rebuilt the Windows 7 image to significantly decrease imaging process and provided thorough documentation to follow. Image process decreased from days to hours with these improvements.Assisted with System Administration team duties in Exchange, FTP, Web \ Mail FilteringDesigned the policies and standards for the initial startup of the Security Team. Including Forensics cost analysis, prioritization, and approval processes.Recognition Obtained: 2 STAR Awards within first 3 months of employment from co-workers.Recommended and assigned to Senior Lead position Show less

  • IT Client Services Manager

    Dec 2021 - now

  • Systems Administrator Team Lead

    Apr 2021 - Dec 2021

  • System Administrator

    Jun 2018 - Apr 2021

  • Senior Lead

    Jun 2017 - Jun 2018

  • Enterprise Technical Support Specialist

    May 2015 - Jun 2017