Derek Gonzales

Experience

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  Vail Resorts

  Nov 2008 - May 2011

  Front Desk Lead

  Front Desk Supervisor at Breckenridge Mountain Lodge: Managed and supervised employees through shift check lists, interviewed and hired employees, created employee schedules, conducted employee training, handled guest complaints, conducted pre-shift meetings, handled cash drawer with consistent accuracy. Night Auditor at Crystal Peak Lodge: Worked within Rock Resorts Standards to maintain an elite level of customer service. Front Desk Agent at The Village at Breckenridge: Awarded employee of the quarter by peers, oversaw the service for individual guests as well as large conference groups and weddings, developed strong interdepartmental relationships. Front Desk Agent at Breckenridge Mountain Lodge: Sharpened customer service skills, routinely received favorable mention on guest surveys. Show less

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  RFI LLC

  Feb 2012 - Dec 2016

  Bottling Manager

  Innovated within high-speed consumer products production/manufacturing environment. Established track record building a high performance culture as a well rounded leader for multiple facilities. Responsible for thirty to forty associates. Routinely triages problem situations from broken equipment to missing supplies to personnel difficulties. Strong organizational and people development skills. Problem solving and time management skills. Ability to coordinate departments such as Quality, Maintenance, Facilities, Production, and Inventory Control. Working understanding of cGMP and practices common within the nutraceutic industry. Excels at the operation, set up and maintenance of capsule filling equipment, auger fillers, cappers, capsule counters, induction sealers, and wrap around labelers, shrink sleeve applicators, CIJs, and shrink tunnels as well as ancillary equipment. Researched and developed over fifty different capsule formulations for mass production. Knowledge of excipients and their necessary application in high volume productions. Show less

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  Empirical Labs

  Jan 2017 - now

  Floor Lead