Narendra Kumar

Experience

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  MS Automats Pvt Ltd

  Apr 2005 - Nov 2007

  System Administrator

  Primary responsibilities include Desktop and Laptop Management.Configuring and troubleshooting Windows XP, Windows 98.Configuring and troubleshooting of mail-clients (MS-Outlook).Installing and Configuring Hardware and Software.Troubleshooting of OS, Network, Outlook related issues

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  Institute of Network Technology

  Nov 2007 - Jun 2008

  Faculty

  Provide Microsoft training as per MOC guideline to IT & Non-IT Organizations.Designing, Planning, Implementing & Administering Windows Active Directory Infrastructureincluding but not limited to Forest, Tree, Domain, OU, Trusts, Group Policy, Site, Backup andDisaster Recovery.Implementing, Administering and Designing Windows Server Network Infrastructure using servicessuch as DHCP, DNS, WINS, IPsec, Routing and Remote Access, VPN, RADIUS, Direct Access.

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  PC Solutions Pvt Ltd

  Jul 2008 - Jun 2009

  Project Executive

  Hardening the servers as per standard guidelines based on the roles of the server.Experience of working on high priority incident ticket (P2, P3) with high critical deadline.Working in Remedy Ticketing tool for tracking all the problems related to server and desktopresolving the same within the SLA period.

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  NH Infomedia Ltd

  Jun 2009 - Jul 2010

  Sr. Customer Support Engineer

  Responsible for UAT, Go Live & Final Sign Off.Creating group policy object and link into GPO to OU and troubleshooting Group Policy issues.Involved in server build, servers decommission, RCA and other windows related activities.Excellent Knowledge in Incident Management and other ITIL Concepts

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  Wipro Infotech Ltd

  Jul 2010 - May 2013

  Customer Support Engineer

  Worked as an active member of presales team on Microsoft products, involved in conducting POCs,briefing product details, suggest market adopted technologies.Presenting weekly and monthly client and resource details to higher management.Handled multiple delivery projects including upgradation, migration, transition etc.Responsible for preparation of Initial Design document like High Level Design, Low Level Design andfinally get a Sign Off from the customer

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  HCL Technologies

  May 2013 - Jul 2022

  Consultant

  Hands on experience in dealing with daily Active Directory related operational issues throughIncident, Service Request and Change Management.Currently Supporting EUC, Active Directory, Automation and PowerShell Script etc.Migration of active directory from old versions to latest active directory.Installation and Configuration of Trust and troubleshooting Domain and Trust related issues.Accountable for production stability and incident management ensuring production issues causeminimal disruption, quick resolution & tracked to avoid repeat incidents.Monitoring the stability of all the application, troubleshooting production issues, providingworkaround solutions to trading desk.Monitor and report on service level objectives for a given applications services. Work with businessand manages Infra Operations, DC management and all associated equipment to make sure that itis available for all customers. Show less

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  Capgemini

  Jul 2022 - now

  Manager

  Leading the project consolidation by governing the security policies of Active Directory domaininvolving Tiering Model, Silo policy, Red Admin PC, Restricted VLAN etc.Understanding the overall business goals and objectives of the organizational initiative as well asthe specific requirements of the stakeholders and users.Designing the overall architecture of the solution ensuring that the design aligns with the overallarchitectural direction of the Business.