Sujesh Sunil

Experience

• 

  Adani Airport Holdings Ltd

  Aug 2022 - Oct 2022

  Operations Supervisor

  Working in maintaining standards to meet safety, financial, quality and operationalobjectives including guests and baggage handling.Establishing and managing relationship with internal and external stake holders atthe airport, airlines, local authorities, ground handlers, service providers andvendors.Responsible for effective leadership and management of the workforce on shift,delivering on staff development and performance, mentoring and performancemanagement.Worked in ensuring airport revenue optimization and cost controlling in accordingto Adani policies and procedures, contributed in identifying and implementing costsaving initiatives.Implementing plans, policies, procedures and ensuring best service delivery at AdaniAhmedabad Airport.Actively participating and contributing for AERP, BCP, SOPs and their revisions atregular intervals in consulting with the head- Terminal Operations and other stakeholders.Worked in improving and enhancing operations through ongoing identification,mitigation and management of non-compliance or areas of improvement acrosssafety, quality and operations Show less

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  Akasa Air

  Oct 2022 - now

  Handling Customer queries in day-to-day operations.Responsible for checking in Customers and assisting them with baggage drop.Giving accurate level work while handling different special cases likeUnaccompanied Minor Customers, Young Customers, Customers with reducedmobility, MEDA Customers, and IROPS Customers.Responsible for the creation of bookings for the customers in reservations.Responsible for departure control and boarding of customers.Monitoring arrival activities and Handling mishandled cases of baggage.Supervising ramp activities as a turnaround coordinator.Preparation of load and trim sheet and ensuring the safety of the flight as a LoadAnd Trim officer.Ensuring loading should be done as per the load instruction report.Maintaining on-time performance without compromising the safety and securityaspects of the operations.Experience in handling international flight operations.Maintaining good public relationships with stakeholders for the smoothfunctioning of the operations.Maintaining data and records. Show less

  • Customer Service Supervisor

    Nov 2023 - now

  • Senior Customer Service Executive

    Oct 2022 - now
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  Go Airlines (India) Private Limited., Mumbai

  -

  Senior Customer Service Executive
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  Go Airlines (India) Private Limited., Mumbai

  Nov 2018 - Aug 2022

  Customer Service Executive

  Handling Customer queries in day-to-day operations.Responsible for checking in Customers and assisting them with baggage drop.Giving accurate level work while handling different special cases likeUnaccompanied Minor Customers, Young Customers, Customers with reducedmobility, MEDA Customers, and IROPS Customers.Responsible for the creation of bookings for the customers in reservations.Responsible for departure control and boarding of customers.Monitoring arrival activities and Handling mishandled cases of baggage.Supervising ramp activities as a turnaround coordinator.Preparation of load and trim sheet and ensuring the safety of the flight as a LoadAnd Trim officer.Ensuring loading should be done as per the load instruction report.Maintaining on-time performance without compromising the safety and securityaspects of the operations.Experience in handling international flight operations.Maintaining good public relationships with stakeholders for the smoothfunctioning of the operations.Stock and inventory management.Maintaining data and records.Working as Training SPOC to ensure the training requirements of all staffsAssisting head office in various areas like finance and IT. Show less