Sanil Thomas

Experience

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  Musician

  Jan 2010 - now

  Pianist

  Freelancing as a Pianist/keyboardist. Experienced and active in music production for music projects.

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  Tax Consultant

  Jan 2016 - Feb 2016

  Internship

  Worked under Neeraj Sharma (Advocate and tax consultant) for two months as an Intern.

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  Balaji Televentures

  Aug 2016 - Oct 2017

  Jr. Administrative Assistant

  Was responsible for Back-end operations, managing bills and payments, looking into company's banking and finances. Was active and involved in company operations and Employee management.

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  HGS - Hinduja Global Solutions

  Nov 2017 - May 2018

  Inside Sales Associate
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  Appointy India

  May 2018 - Jan 2021

  Senior Customer Success Associate

  Majorly my role was: - Answering queries about products or services by interacting with enterprise customers via phone calls, screenshares, emails, or web chats.- Providing product training or assistance to customers.- Making sure customers' demands are being heard, and solutions are being developed to fulfill those needs.- Documenting Customer interactions in detail, including the nature of the encounter and any resolutions that were reached.- Monitoring customer accounts to ensure that customers are satisfied with the company's products or services.- Identifying potential account difficulties and interacting with customers to remedy concerns.- To ensure that customers' needs are addressed, coordination with other departments such as engineering, marketing, and sales if and when required.- Maintaining customer activity reports, such as usage patterns, product interest, new feature request and issue management.- Training new joiners and trainees and making sure that they have a grip on the product, end to end. Show less

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  FIS

  Jan 2022 - now

  • Senior Analyst - Risk Management

    Sept 2023 - now

  • Analyst - Risk Management

    Jun 2022 - Dec 2023

  • Risk Analyst Intern

    Jan 2022 - Jun 2022