Vladimir Lukic

Experience

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  Freelance

  Aug 2008 - Sept 2016

  Computer Repair Technician

  • Installation of operating system: Windows XP, 7, 8, 10• Performed regular upgrades to ensure that the system remained updated• Updated drivers - automatically through device manager or manually downloading them from the internet• Installation of application software (Graphics software, spreadsheet software, 3D modeling software, presentation software, web browsers)• Troubleshooted system failures or bugs and provided solutions to restore functionality• Kept records of repairs and fixes for future reference • Offered timely technical support and explained how users should utilize computers correctly• Replaced/fixed hardware equipment: Graphic cards, central processing unit, ram memory, power supply, motherboard, fans Show less

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  Kombank Arena

  Nov 2008 - Oct 2013

  Assembler

  • Working on concerts (assembly of sound system, lights system, stage props)• Controlling and checking orders (regarding stage parts and equipment)• Driving and transport of Equipment• Frequent usage of English (Communication, Translation)• Stage maintenance

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  Freelance, Self-employed

  Dec 2009 - Sept 2016

  Translator

  • Translation of technical literature• Usage of computer applications (Browsers, MS Office Suite)• Dialogue through different types of communication programs (Skype, e-mail)• Usage of various types of books, dictionaries

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  NCR Corporation

  Oct 2016 - Oct 2020

  • Worked on a project to identify missed billing opportunities in an effort to increase the monthly revenue• Led a process improvement project to standardize and document billing procedures and reduce "gray areas"• Created reports to automatize the billing process, through VBA code - Visual Basic for Application (in Excel), EDW (SAP) and TAMBA• Developed "BOOS - Bundles out of scope" procedure that reduced the error rate from 30% to less than 2%• Created and maintained internal Share Point page for the entire team• Participated in weekly management meetings where we tried to set up concise billing instructions for new hires, when there were no previous written procedures• Assisted management team with hiring process and interviews of new candidates • Trained and assisted new employees with their daily workload, billing process, software tools/applications• Worked with Account support team and helped them with the data needed for KPI - Key Performance Indicator Show less • Directly managed all billing-related functions which included creating weekly/monthly client bills and ensuring that all bills are in agreement with current pricing terms and conditions• Prepared, reviewed and audited invoices for billing, for both Retail and Financial clients, kept detailed records of transactions made• Ensured the accuracy of contracts by collaborating with Entitlement and Sales teams• Analyzed contracts to ensure contract and invoicing are in compliance with appropriate guidelines and regulations.• Well versed in developing custom reports from multiple platforms (EDW, Oracle, TAMBA) • Identified any issues that may affect billing and determined the proper course of action Show less • Hardware, Software and Network troubleshooting of wide range of units and peripherals such as: PCs, thin clients, printers, portable printers, and other non POS equipment: Lexmark, HP, Dell, Zebra, Motorola, Hobart, Ingenico, IBM.• Remote access and communication with NCR’s Clients, Customer Engineers (Technicians) and partners • Analyzing consistent re-occurring problems, finding specific patterns, working on special projects in order to find the root problem and resolve the specific issue • Answering incoming phone calls, emails and/or tickets from clients and field engineers • Delivering service and support to end-users, via remote connection or over the Internet • Monitoring the notification and ticket queue screens • Following the procedures by the letter and informing the customers about any changes • Closing tickets with a remote resolution opportunity • Engaging the according software teams for assistance regarding application issues • Dispatching technicians, providing them remote support and updating the tickets with gathered information Show less

  • Time and Material Billing Analyst II - Senior Business Ops Analyst

    Jul 2019 - Oct 2020

  • Time and Material Billing Analyst - Business Ops Analyst

    Jul 2018 - Jul 2019

  • Help Desk Specialist

    Oct 2016 - Jun 2018
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  Gateretail

  Oct 2020 - Sept 2021

  Data Analyst

  • Reconciliation of credit card and cash sales including the investigation and resolution of discrepancies• Extracted and validated data to support the delivery of crew commission payments• Managed and Communicated issues with regards to Cash Handler entry into TS5• Created multiple reports to help with reconciliation process• Monitored and reported any delays in the cash handling process

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  International Committee of the Red Cross - ICRC

  Sept 2021 - Nov 2022

  ICT L2 Application Administrator

  • Ensured the ongoing management and smooth operations of the ICRC ICT infrastructure• Maintained and resolved issues related to ICRC ICT application infrastructure used by the user community and participated in production move• Provided support to other IT teams as well as the end-user as needed• Ensured service quality, productivity and security, while respecting operating methods defined within the ICT

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  Pragmatic Play

  Nov 2022 - May 2023

  Account Manager

  • Serve as the main point of contact for assigned accounts, responsible for building strong relationship and ensuring client's needs are met and their expectations are exceeded.• Identify growth opportunities, build relationships with key decision makers, and ensure customer satisfaction.• Collaborate with cross-functional teams, including platform owners, game product, live casino, compliance, marketing, product development, billing and finance, to meet client requirements and maximize revenue opportunities.• Making sure each department meets the needs of the clients and customers, with constant track on the progress of specific requests coming from client's side.• Handling customer complaints, finding the fastest solutions to their issues, while maintaining a positive relationship between both parties for future business ventures.• Managing the creative process in order to assist the clients with ideas for campaigns and taking full responsibility for success of accounts Show less

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  ARRISE Powering Pragmatic Play

  May 2023 - now

  Account Manager

  • Serve as the main point of contact for assigned accounts, responsible for building strong relationship and ensuring client's needs are met and their expectations are exceeded.• Identify growth opportunities, build relationships with key decision makers, and ensure customer satisfaction.• Collaborate with cross-functional teams, including platform owners, game product, live casino, compliance, marketing, product development, billing and finance, to meet client requirements and maximize revenue opportunities.• Making sure each department meets the needs of the clients and customers, with constant track on the progress of specific requests coming from client's side.• Handling customer complaints, finding the fastest solutions to their issues, while maintaining a positive relationship between both parties for future business ventures.• Managing the creative process in order to assist the clients with ideas for campaigns and taking full responsibility for success of accounts Show less