Miruna Roban

Experience

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  Vodafone

  Sept 2012 - Mar 2013

  Business Consultant

  - Selling and promoting Vodafone`s services and products;- Mantain client databases;- Visiting clients;- Always updating knowledge of our own products and services and competitors also; - Contacting potential buyers and making appointments;- Arrange a daily schedule of visits;- Establish customer`s needs, explain and demonstrate products to them, which may involve providing technical descriptions of products and how may be used;- Plan and work towards meeting sales targets and budgets. Show less

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  Beautyferia

  Jul 2013 - Apr 2016

  As the SPA Sale & Operations Manager, I was responsible for managing daily, weekly, and monthly operations to ensure smooth running and high-quality service delivery. My main responsibilities included:📌 Operations & Staff ManagementImplementing new procedures and ensuring all tasks are accomplished efficiently and on time.Organizing workshops and team-building events for staff, as well as special SPA events such as birthdays and bachelorette parties.Recruiting, training, and supervising new employees, ensuring that all team members are up-to-date with their roles.Assessing employee performance and providing recommendations to improve efficiency and productivity.🧑‍💼 Human Resources & Administrative TasksHandling HR responsibilities, including managing work schedules, employee relations and compliance with company policies.Developing and implementing marketing campaigns and strategies to attract new customers and retain existing ones.Conducting promotional campaigns to increase brand visibility and customer engagement.Managing client databases, maintaining up-to-date records to optimize customer experience.Ensuring customer service standards are met and enforcing corporate policies and guidelines.📈 Financial & Budget ManagementEstablishing spa budgets and setting financial goals for the team and business.Managing stock inventories and ordering new supplies to ensure smooth operations.Overseeing payroll management and performing accounting duties, including tracking daily cash flow.📋 Contract & Business DevelopmentInitiating and managing contracts with different companies to expand business opportunities. Show less In this role, I supported the management team in day-to-day operations and played a key role in customer service and promotional activities. My responsibilities included:📌 Sales & PromotionPromoting SPA therapies to potential customers and helping increase client engagement.Conducting inventory management for professional products to ensure product availability.Archiving contracts to ensure proper documentation and compliance.🛠️ Quality & Service ManagementManaging quality control by ensuring all facilities were in good condition and writing reports to suggest improvements.Creating and maintaining the SPA menu to offer an updated and appealing selection of services.Implementing promotional campaigns and offers to boost SPA visibility and attract new clients. Show less

  • Sales and Operations Manager

    Jul 2014 - Apr 2016

  • Asistant Manager

    Jul 2013 - Jul 2014
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  Centrul Fericirii

  Apr 2016 - Sept 2021

  Manager

  As the manager of Centrul Fericirii, I oversee the day-to-day operations, managing sales, finances, employees and services. I led a team of 21 individuals (front desk receptionists, massage therapists, physiotherapists, coordinators, PR & Marketing specialists). My main responsibilities included:📌 Business Operations & ManagementTaking decisions to achieve monthly sales targets, ensuring business growth and profitability.Developing and executing daily, weekly, and monthly plans and strategies to optimize both business performance and employee productivity.Managing and overseeing internal and external promotional campaigns, driving brand visibility and customer acquisition.Regularly maintaining and updating the company website to ensure a seamless online presence.📊 Sales & Marketing LeadershipProviding sales leads for the Sales & Marketing specialist and devising weekly plans to target the ideal customer profile for each campaign.Motivating and guiding the team to drive performance, set clear targets, and ensure high employee engagement.🧑‍💼 Human Resources & Employee ManagementLeading recruitment efforts and conducting HR activities such as managing work schedules, training new hires, and organizing workshops on new techniques and procedures for team development.Designing performance KPI indicators for evaluating each role within the organization (front desk receptionists, massage therapists, physiotherapists, coordinators, and Sales & Marketing specialist).📈 Financial & Administrative ResponsibilitiesCommunicating regularly with the accountant to maintain strict control over cash-flow and financial management.Ensuring the availability and quality of professional products required for the services offered.📋 Procedure Development & ReportingCreating and implementing internal procedures/protocols to standardize operations and ensure efficiency.Daily, weekly, and monthly reports to keep stakeholders informed on business performance and results. Show less

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  Transformama

  Feb 2021 - now

  Fondator

  As the founder of Transformama, I design and implement effective strategies to grow brand visibility while educating and inspiring the community.📌 Marketing & Digital MarketingDeveloping and implementing digital marketing strategies to increase audience engagement and brand awareness.Creating and managing promotional campaigns on platforms such as Facebook, Instagram, LinkedIn, TikTok and YouTube.Lead generation through targeted ads, landing pages, and optimized call-to-actions.Email marketing – writing and automating newsletter campaigns to boost retention and conversions.Optimizing online presence through influencer collaborations.🎥 Content Creation, Filming & EditingProducing engaging visual and video content for social media, courses, and online events.Filming and editing promotional and educational videos using my own professional equipment.Ensuring a cohesive visual identity for the brand and optimizing content for maximum impact.🎙️ Podcasts & WebinarsPlanning, recording, and editing podcast episodes to provide valuable and inspiring content.Organizing and hosting interactive webinars to educate and engage the audience.Managing logistics and promotion for online events to ensure active participation.🩺 Physiotherapist & Well-being CoachDeveloping personalized programs for rehabilitation and physical well-being.Providing guidance and support for a balanced and healthy lifestyle.Integrating physiotherapy expertise into educational content and webinars.Through these activities, I contribute to building an authentic brand that inspires and educates, offering valuable solutions for health, personal growth, and well-being. Show less