Sudhakar S

Experience

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  Mphasis

  Nov 2014 - Dec 2016

  Transaction Processing Officer

  Getting client details and invoices through Lotus Notes application in the form of documentsWorking on main frame application to converting those details into QuotationWorking on CITRIX applications to creating the invoices in Excel based Work SheetsCalculating the Client claims and sending the remainders mail to the work flow.Processing as per underwriter’s requirements in Main frame application like Mid Term Adjustments (Change of Address, Change of Names of the clients and premiums of the invoices).After all the process sending back those spreadsheets and Quotations to an underwriter to review. Show less

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  Aegis limiited

  Apr 2017 - Feb 2019

  Senior Operations Executive

  An Employee background Verification through screening of a candidate’s work history, college degrees and academic certificates.Provides ample support and guidance whenever required to the team, Ensuring that the appropriate background verification are conducted.Handling Client Escalation emails and giving appropriate response to the clients.Have attended all the team meetings regularly.Have shared the process knowledge to the team members.Have worked on priority client request.Have experience in tools like Sales force and optool. Show less

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  Infosys

  Jun 2019 - Dec 2022

  Senior Process Executive

  In Cisco Quote to cash cycle, proficient in Order Management and handling the orders and providing service to products.Processing and resolving the issues on Contracts (Contract creation, IB creations and status changes, site creation, Termination, Site change, Serial swap, add products and Date changes) using Oracle R12 and CCW-R tools as per the client requirement.Proficiently handling escalated cases & providing support to end user using SFDC & PEGA.\Supporting client customer through E-mail and Live chat.Assisting team-mates on their doubts/clarifications as a team player focused on driving the team towards zero-defective deliverables, Maintaining 100% quality.Conducting process training for new joiners.Performing audit on daily, weekly and monthly basis, and updating the higher management. Show less

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  Concentrix+Webhelp

  Dec 2022 - now

  Data Analyst

  • Verify and review the partner at the opportunity at the business entity level.• Validating assets owned by the customer and verifying data center networking.• Ensure that all necessary information details are fulfilled by asset view report.• Reviewing the status of the contract and Comparison of the required renewal Assets.• Keep up-to-date on any renewal blocks and also notifying the Renewal Manager issues with the BID and Distributor at instance level.• Creation of a quote in CCWR for subscription and Validation of quotes.• File an IT ticket for the BIE errors and other exceptional system errors.• Creating, Adding PIDs, Updating and Validating of DSAs in CCW.• Submission of DSA for approval for business justification.• Creating and uploading the Base Comparison File report in SFDC IB console.• Interacting with Onsite Clients Show less