Mark Anthony Gendraule

Experience

• 

  Makro Atacadista S.A.

  Nov 2010 - Feb 2011

  Sales Clerk
• 

  Magellan Solutions Outsourcing Inc

  Jun 2012 - Dec 2012

  Customer Service Representative

  conducting surveys,checking customer eligibility to get a refund from their banks

• 

  Avas Flowers

  Jan 2013 - Dec 2013

  Quality Analyst

  I worked on this company for a year and for different positions:1.) Outbound order place*calling out local and nearby florist that can fulfill the client's requested arrangement/s.*must be knowledgeable on the types of flowers and its nearest kind for substitution purposes.2.) Quality Analyst*Ensuring quality of each of the agents call to maintain a good relationship between customer and florist.*creating a template to be used for other auditing purposes3.) Team manager*Ensuring the number of orders in queue are in control to avoid nondeliveries, refunds and cancellation.*Calling the customer for substitution policies of the flowers ordered are not available in the are due to not in season or out of stock.*Answering escalations via email and or phone call and trying to save orders for customers who are trying to cancel the orders. Show less

• 

  Alorica

  Jul 2014 - Dec 2015

  Technical Support Representative

  technical stuff that involves TV, Phone lines and internet

• 

  SAP Concur

  Jan 2016 - now

  - Provide assistance, troubleshoot and diagnose customer issues of greater complexity, investigate and resolving such issues and promptly respond to the customer which may involve multiple computer environments/platforms and application systems- Interact with network services, software systems, and applications- Assisting end users in using the software best on our best practices and guidelines- Manage support tickets, which includes determining priority levels and negotiating and setting expectations with customers- Thoroughly documenting all issues, develop, and review content for knowledge base using KCS- Work directly with other international technical support staff, quality assurance, development, and theAccount Team to resolve problems- Support customers via email, telephone and web session- Support other teams, from sales, account managers and live support- Performs testing both on production and test site of the client to make sure the requested enhancement are achieved.- Helping the development or improvement of internal processes and tools to enhance the team’s performance and daily work Show less

  • Support Engineer

    Jan 2022 - now

  • Expense Support Analyst II

    Jan 2018 - Aug 2022

  • ANZ Vendor Owner APAC

    Jan 2017 - Aug 2022

  • Expense Analyst I

    Jan 2016 - Jan 2017