Anilesh Saha

Experience

• 

  HUTCHISON TELECOM EAST LIMITED

  Sept 2004 - May 2007

  Customer care Executive

  Key Profile•Worked with “Premium Care Division” - catering to the•Queries/request of the Corporate & HNI customers.•Understanding and resolving billing complaints.•Providing necessary support to the Sales Team to aggravate acquisition in the subscriber base.•Promoting and cross selling value added products to the subscribers.•Retaining and churn-managing to keep intact the subscriber base online.•Mentoring new joiners

• 

  RELIANCE COMMUNICATION LIMITED

  May 2007 - Sept 2009

  Sr. Executive

  Zonal Operations Manager –• COSD point of contact with 1 Reliance WW, 4 WWE, 1 FOFO, 2 Distributor and 1 ASC• Accountable for collections of approximately Rs16 million monthly basis• Responsible for higher level of escalations wrt to customer care and operations.• Maintaining standards such as Store ambience, Quality, CSAT, Staffing and training• Responsible for more than 60 staff strength• Responsible for acquisition and churn management• Arranging camps such as handset upgrade and new product launch.• Providing technical resource and miscellaneous support services.• To make Customers life cycle management as an experience Show less

• 

  Idea Cellular Ltd

  Sept 2009 - Jul 2017

  Assistant Manager

  • Roll Out Of New MY Idea’s & Old MY Idea’s Replacement: (Retail Outlets)• My IDEA (Retail Outlets) ROI & Management• MI Stores (Retail Base) Billing Vs Collection• Customer base Retention Activity.• Channel Management(Franchisee & Vendor Management)• Revenue Enhancement• Relationship Management of SME accounts• Personnel Management• Retail Events & Service Camps• Merchandising

• 

  Jana Small Finance Bank

  Jul 2017 - Nov 2018

  Branch Manager

  • Managing activities pertaining to Business Development & Expansion of Secured and Unsecured Loans.• Putting support mechanism for legal /police issues.• Tracking of sales executive’s performance on a daily basis.• Ideating Customer Engagement Programs which helps in creating a platform for the customers to voice their concerns.• Resolving customer complaints and acting as a liaison with legal team on legal issues• Review & investigates on customer complaints & fraud management.• Tracking monthly collections and keeping PAR/NPA account in check.Assessing key risk parameters to mitigate monitory fraud. Show less

• 

  HDFC Bank

  Dec 2018 - Sept 2020

  Worked As Sales Manager HDFC Bank, Kolkata

  Acquiring Business Development & Business Volume and also managingRelationship for Kolkata Location.The profile also includes relationship with cross functional departments andBranches by selling EEG\BBG products also.Cross sell of Banking Products and also expanding relationship with merchant forrevenue generation and increase in portfolio.

• 

  Regional Manager, Ezetap Mobile Solution Pvt Ltd, Delhi

  Nov 2020 - Jan 2022

  Regional Sales Manager

  Responsible for Business Development for regions like Delhi Noida, Uttarakhand & Haridwar.Developing relationship with Bankers and also providing solutions to them.Being one contact person from organization and merchants and toProvide best solutions.Providing applications/business modules to various institutions.

• 

  Synergistic Financial Pvt Ltd

  Jan 2022 - Oct 2022

  Regional Sales Manager-Synergistic Financial Pvt Ltd

  Responsible for managing mosambee business for East through retail & banking alliance team.Currently catering to SBI, Kotak &HDFC Bank.Responsible onboarding of digital solutions and tie with co-operative banks on the region.

• 

  Axis Bank

  Oct 2022 - Jul 2024

  Regional Sales Manager, Assistant Vice President Merchant Acquiring Business –Axis Bank

  As a Regional Head I was responsible for the overall development of acquiring business including Retail Sales as well as National Accounts. As a business leader I had to implement sales strategize and marketing programs to maximize consumer performance and drive volumes.Creating and sustaining a dynamic environment to foster development opportunities and ensuring high performance amongst team members through consistent motivation.