Matt Baker

Experience

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  PrairieWave Communications

  Mar 1999 - Jan 2006

  NOC Technician II

  Managed key Internet services for a fast growing Internet Service Provider. Through the use of vendor and in-house developed tools maintained a maximum level of service and availability for ISP's customers. Troubleshot connection problems on circuits ranging from DS-0s to OC-12s. Planned and executed upgrades to Internet servers. Configured both client and company owned core-routers. Actively transferred and documented knowledge for co-workers. Acted as an answer point for all levels of the support team and other departments within the company. Worked as a pre-sales engineer for the business sales group. Lead administrator for Client ISPs located in Illinois and Michigan. Part of 24/7 oncall group responding to outages in key customer facing infrastructure.Key Accomplishments:Planned and executed major email and web-hosting upgradesPerformed security upgrades for key Internet services upon notification of vulnerability.Several remote migrations for ISPs Show less

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  CHR Solutions

  Jan 2006 - Oct 2012

  Network Architect

  Provide IP related technical expertise to Engineering Staff. Prepare Plans and Specifications on the behalf of Independent Telephone Companies. Conduct technical sessions with vendors and clients. Manage the contract process once the vendor was chosen. Complete design and integration of the platform detailed in the Plans and Specifications. Design and execute cutover procedures. Manage multiple large projects simultaneously. Work as part of a team to develop the company's Communication Assistance for Law Enforcement (CALEA) product. Rapidly assess client network to find best solution for their CALEA needs. Install CALEA solutions nationwide.Install various access platforms, operating systems, IPTV middleware, Encryption software, monitoring systems, numerous consumer grade broadband peripherals and mobile devices.Provide training for clients who had purchased the company's plant management software. Assess skill level of trainee, tailor sessions to meet their needs and provide detailed explanations and follow ups to questions. Maintain ongoing technical support for IP related services to clients.Key Accomplishments:For an independent telephone company I Managed the installation and turn-up of an OC-192 SONET ring, core router, ATM switch upgrade, VDSL Classic equipment upgrade, new installation of VDSL2 and GPON FTTH. Also turned up two different middleware solutions, conditional access system, VOD, two different set top box vendors and DHCP servers.Managed the installation and turn-up of a new power plant, CLASS 5 telephone switch, FTTH system and Internet connection for a Cooperative Telephone company with 3 employees.Migrated ~2000 telephone and DSL customers under adverse conditions while learning new technologies.Designed and completed 25 nationwide CALEA client installations in 40 days.Completed DOCSIS cut, DHCP, Email and HTTP server cuts and a new Internet connection for a small independent telephone company. Show less

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  Martin Group

  Jan 2006 - Sept 2009

  Senior Technology Consultant
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  SDN Communications

  Nov 2012 - Feb 2014

  Network Engineer

  IP Network designProcessed Engineering Work Orders via MetaSolvEstablished Internet peering relationships to reduce costsAs part of a team overlaid existing MPLS network with a next generation solutionEstablished Internet content caching nodes to reduce costs

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  FARR Technologies

  Feb 2014 - now

  Manage a team of Network Architects and Installers for Telecommunications Equipment and Services.Provide IP related technical expertise to Engineering Staff. Prepare Plans and Specifications on the behalf of Independent Telephone Companies. Conduct technical sessions with vendors and clients. Manage the contract process once the vendor was chosen. Complete design and integration of the platform detailed in the Plans and Specifications. Design and execute cutover procedures. Manage multiple large projects simultaneously. Install various access platforms, operating systems, IPTV middleware, Encryption software, monitoring systems, numerous consumer grade broadband peripherals and mobile devices.Provide training for clients who had purchased the company's plant management software. Assess skill level of trainee, tailor sessions to meet their needs and provide detailed explanations and follow ups to questions. Maintain ongoing technical support for IP related services to clients. Show less Provide IP related technical expertise to Engineering Staff. Prepare Plans and Specifications on the behalf of Independent Telephone Companies. Conduct technical sessions with vendors and clients. Manage the contract process once the vendor was chosen. Complete design and integration of the platform detailed in the Plans and Specifications. Design and execute cutover procedures. Manage multiple large projects simultaneously. Install various access platforms, operating systems, IPTV middleware, Encryption software, monitoring systems, numerous consumer grade broadband peripherals and mobile devices.Provide training for clients who had purchased the company's plant management software. Assess skill level of trainee, tailor sessions to meet their needs and provide detailed explanations and follow ups to questions. Maintain ongoing technical support for IP related services to clients. Show less

  • Manager, Systems Integration

    Jan 2024 - now

  • Senior Network Architect

    Feb 2014 - Jan 2024