Thomas Colvin (Tech IOSH)

Experience

• 

  Brentwood Centre

  Jan 2015 - Jan 2016

  Fitness Instructor
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  B&Q

  Feb 2016 - Feb 2017

  Customer Service

  Key Achievements:Developed strong customer service skills through face-to-face interaction, effective communication under pressure, and exceeding customer expectations.Achieved a high standard of visual merchandising through meticulous "face up" of products throughout the day and closing shifts.Provided exceptional support at the Self-Checkout, ensuring a smooth and efficient customer experience.Demonstrated a fast learning ability by quickly acquiring product knowledge in gardening, kitchens, and bathrooms, enabling me to effectively assist customers.Successfully learned and implemented sales techniques when supporting customers with kitchen and bathroom purchases, contributing to department success.Gained valuable experience working night shifts, demonstrating flexibility and adaptability.Progression and Development:Began my B&Q journey in the gardening section, where I honed my customer service skills, attention to detail, and ability to handle pressure.B&Q recognized my dedication and work ethic, demonstrated by my willingness to take on overtime. This led to an opportunity to expand my skill set within the kitchen and bathroom sales department.I am grateful to B&Q for providing me with a strong foundation in customer service, resilience, and the ability to learn new products rapidly.Reason for Leaving:My desire for professional development and the chance to further challenge myself led me to pursue a business apprenticeship at London Drainage Facilities Ltd., where I could combine work experience with qualification acquisition. Show less

• 

  London Drainage Facilities Ltd

  Mar 2017 - now

  Key Achievements:Promoted from Health and Safety Supervisor in recognition of my dedication to compliance, attention to detail, and passion for LDF's success.Streamlined LDF's compliance program, ensuring adherence to evolving laws and regulations through:- Regular monitoring and review: Proactively identified and addressed potential non-compliance issues.- Training and corrective actions: Developed and delivered training programs reflecting updated regulations, with clear timelines for corrective actions.- Policy and handbook updates: Maintained internal documents reflecting current regulations.Championed a culture of continuous improvement by:- Risk identification and mitigation: Proactively identified areas of vulnerability and implemented corrective action plans.- Best-in-class program development: Focused on creating a comprehensive and efficient compliance program.- Employee training oversight: Ensured employees possess the right qualifications and training through the training matrix.Established a strong reporting system to track and address compliance issues:- Investigation and reporting: Investigated potential violations and prepared comprehensive reports.- Presentation of reports: Presented compliance findings to management, facilitating informed decision-making.Future Goals:- Further enhance the LDF compliance program by pursuing additional qualifications and leveraging my experience.- Continuously improve compliance practices to solidify LDF's position as a leader in its field. Show less Maintained a safe work environment by staying current on Health and Safety Regulations and ensuring legal compliance.Developed and implemented safety protocols, including risk assessments, method statements, emergency procedures, and permit-to-work applications.Authored and maintained essential safety documentation, including the company's Health and Safety Policy.Proactively investigated, reported, and reviewed accidents and incidents.Conducted regular audits to identify and address potential hazards.Maintained relevant accreditations and health surveillance programs.Delivered effective toolbox talks to keep employees informed and engaged in safety practices.Managed COSHH regulations to minimize exposure risks.Cultivated a strong health and safety culture through ongoing initiatives and employee engagement.Ensured compliance among subcontractors and suppliers through clear communication and oversight.Maintained employee training programs and competencies to ensure a skilled and prepared workforce.Completed pre-qualification questionnaires for clients.Safeguarded the company by ensuring proper insurance coverage.Certified First Aider and Fire Marshal, prepared to respond to emergencies.Embraced the opportunity to join the Health and Safety department in November 2019.Committed to continual learning, starting with the IOSH Managing Safely Course under the guidance of the Health and Safety Manager.Gradually assumed greater responsibility as my knowledge and competence grew.Independently pursued professional development by obtaining the NEBOSH General Certificate. This practical application of learned concepts significantly enhanced my effectiveness.Further expanded my skillset by completing the NEBOSH Construction Certificate in 2023.Effectively navigated the challenges of starting a health and safety career during the COVID-19 pandemic, demonstrating adaptability and resilience. Show less Key Achievements:Transformed from a complete office novice to a proficient customer service representative through a successful business apprenticeship.Secured a full-time customer service position upon apprenticeship completion, demonstrating my value to the company.Cultivated a comprehensive understanding of London Drainage Facilities Ltd.'s operations by actively assisting various departments, including:Accounts (portal management)Operations (planning and completing quotes)Health and Safety (meeting minutes, client safety information)Gained valuable practical experience by shadowing engineers on the road, enhancing my knowledge of the drainage trade and strengthening customer service interactions.Demonstrated initiative and a commitment to continuous learning by proactively seeking out opportunities to expand my skillset across different departments.Responsibilities:Provided exceptional customer service through phone communication, addressing client and tenant inquiries with professionalism and clarity.Managed the scheduling and planning of jobs for engineers, ensuring efficient service delivery.Offered administrative support to accounts, operations, and health and safety departments, contributing to overall team effectiveness.Documented meeting minutes, capturing key decisions and action items.Participated in performance review meetings with clients, demonstrating a commitment to client satisfaction.Reason for Leaving:Eager to leverage my acquired knowledge and pursue a career path within London Drainage Facilities Ltd.'s Health and Safety department, presenting an exciting opportunity for further growth. 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  • Compliance Manager

    Jun 2024 - now

  • Health and Safety Supervisor

    Nov 2019 - Jun 2024

  • Customer Service

    Mar 2017 - Nov 2019