Maddy Moghadam

Experience

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  Iranavandfar

  Jan 2010 - Apr 2011

  Help Desk Specialist

  • Improved hardware and software functionality through installation and upgrades, resulting in increasedproductivity and customer satisfaction.• Maintained 89% client satisfaction by troubleshooting 250+ technical issues on time, resulting in improved customer retention.• Trained 40 clients in basic software and computer issues, resulting in improved user knowledge andreduced support tickets.

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  Pension Fund of the IRIB

  May 2011 - Mar 2012

  1st Line Support Engineer

  • Delivering support services to 80 clients using the helpdesk automation ticketing system and providingtechnical assistance via telephone, email, remote connection, or in-person.• Keeping track of the first-line support ticket queue to make sure events are resolved according to SLAs.• Providing consultation to the second-line team to address events and enhance individual skill sets.• Supplying monthly scheduled visits to systems located on customers' sites for monitoring, troubleshooting, and updating. Show less

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  Telecommunication Infrastructure Company(TIC)

  Mar 2012 - Jan 2023

  • Development, maintenance, and troubleshooting of the core network, including WAN and LAN infrastructure, wired and wireless, and security measures.• Resolved network routing and switching issues, including OSPF, BGP, EIGRP, and VLANs, Improved network stability, reducing downtime.• Performed maintenance of more than 200 network devices, including Cisco/Huawei routers & switches, firewalls and load balancers.• Configure, install, test, and troubleshoot Cisco switches including 2960, 3550, 3750, 3850, 4507 and 6509 and Routers including 7613, 7609, ASR 9010, and 9912.• Achieved improved fault management and network monitoring by Solarwinds and utilising web-based monitoring tools Cacti and Zabbix, ensuring ongoing support for all launched services.• Successfully improved service reliability by effectively analysing and resolving complex network issues for customers ranging from small to nationwide ISPs.• Streamlined network development by attending sessions and presenting practical solutions andrecommendations, resulting in verified solutions for improved service functionality.• Optimizing network performance for VoIP traffic through QoS configuration on routers and switches.• Technical verification of documents from contractors for outsourced networking projects,guaranteeing compliance with company standards and specifications.• Maintain comprehensive documentation of network configurations, topologies, and processes. Show less • Collaborated with the team to design the new leaf-spine network architecture, successfully migrating from a traditional 3-tier architecture to a scalable, high-performance network design.• Implemented VXLAN data center interconnect solution enabling Layer 2 extension across sites for workload mobility and disaster recovery while ensuring scalability and multi-tenancy.• Boosted data center efficiency and administration by 20% through successful OS, firmware, and hypervisor installations and upgrades. • Upgraded 5+ firewalls with zero disruptions by efficiently managing the installation, configuration, and troubleshooting of enterprise-grade firewalls such as FortiGate. • Managed the virtual infrastructure using vCenter, including provisioning, configuring, and monitoring VMs to support diverse services and administrative needs.• Monitored and supervised data center solutions with centralised management utilities such as Syslog and ManageEngine OpManager. • Administered Windows Server environments, managing Active Directory, Group Policy, and other core services to support reliability and security.• Reduced IP address administration time by deploying an automated IPAM system, resulting in increased efficiency and cost savings. Show less

  • Network Engineer

    Dec 2016 - Jan 2023

  • Infrastructure Engineer

    Mar 2012 - Dec 2016