Akemi Washington

Experience

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  Socius Insurance Services, Inc.

  Jul 2007 - Apr 2017

  Sr. Associate Broker

  ▪ Cultivated long-term client retention with 30 brokers and a $1.5M book of business through high-quality customer service and professional relationship-building.▪ Built partnerships and fostered collaborative relationships with our carrier partners.▪ Negotiated terms and provided a coverage analysis and comparison of terms to the clients.▪ 2012 Employee of the Year.

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  Patra Corporation

  Apr 2017 - Jun 2019

  Client Consultant

  ▪ Advised and consulted with 20+ commercial insurance clients, enabling them to achieve more efficiency, profitability, and scalability with outsourced teams based in India.▪ Consulted with and successfully secured the company’s largest client.▪ Managed ongoing relations with off-shore teams, monitored staffing changes, analyzed and resolved production issues, and trained teams.▪ Gathered and analyzed data, creating an action plan to optimize utilization for our clients.▪ Executed service improvements and efficiencies, monitoring average handling and turnaround times. Show less

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  Socialive

  Jan 2021 - Jul 2024

  People Operations Manager

  ▪ Streamlined the onboarding process in a rapidly growing start-up environment, providing and implementing process improvements that enabled the enhanced onboarding of more than 50 new employees.▪ Manage Accounts Payable and vendor management.▪ Actively pursued strategic and operational objectives, including implementing an HR ticketing system and other key organizational processes, as the company scaled.▪ Cut operating costs by 27% by working with the RevOps and Finance team to consolidate internal tools and processes.▪ Researched, analyzed, and partnered with a new HRIS (Rippling) company for guidance, and looked for ways to improve our processes to be more streamlined as we scaled the company.▪ HRIS (Rippling) administration - employee benefits, payroll, learning management, device management, and state tax compliance for 29 states.. Show less

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  Mauve Financial

  Jan 2023 - now

  Bookkeeper / Consultant

  ▪ Maintain accurate financial records, including accounts payable and receivable, general ledger, and bank reconciliations.▪ Prepare monthly financial statements and reports, ensuring compliance with accounting principles and company policies.▪ Process payroll and manage employee expense reports.▪ General business operations and administration consulting.