Jessica Le

Experience

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  JACCS International Vietnam Finance Co. Ltd

  Sept 2005 - Feb 2012

  Team Leader - Credit Control Division

  ▪ Supervised and assisted Loan Management team in collection;▪ Supervised and assisted team members in obtaining the prescribed targets;▪ Managed entire credit process;▪ Investigated bad debts and potential fraud cases, and from there, provided useful solutions to Line Manager;▪ Provided trainings for new staffs and kept them updated new rules and procedures.

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  Maybank

  Nov 2007 - Aug 2009

  Customer Service Officer

  Customer Services tasks: ▪ Maintained strong relationship with existing customers and built the new relationship with potential clients;▪ Conducted KYC for both new customers and existing customers; followed up and updated of customer information promptly;▪ Handled all customer’s requests and queries.Deposit operations works: ▪ Introduced the bank’s products to customers and offered/advised them the suitable products/services;▪ Checked cash on teller’s balance, all daily vouchers & documents;▪ Performed approval on the system for any transactions such as cash deposit/withdrawal, FD placement & withdrawal;▪ Controlled the cash in hand and in vault;▪ Controlled the volume of deposit in both current accounts and FDs of all customers.Remittance works: ▪ Controlled the balance of the branch’s accounts opened at VCB and SBV for ensuring all daily transactions can be carried-out as requested;▪ Checked and verified all required documents as well as relevant conditions (if any) before executing all domestic and overseas transactions.Establishment of Auto Finance Department: ▪ Researched all information about auto market and auto loan in Vietnam, performed statistic report about the feasibility of Auto Finance project;▪ Cooperated with Auto Finance Project Department from Head Office and Auto Finance Team from Maybank Philippine in building and designing Auto Loan product for Vietnam branch;▪ Assisted Head of Auto Finance Department in establishing Auto Finance manual procedures;▪ Tested all related systems and conducted result report.Others: ▪ Assisted Operations Manager in managing Customer Services Department and maintaining Operations Manual;▪ Performed all periodic reports for submitting to Head Office and the State bank of Vietnam;▪ Monitored Anti-Money Laundering risk of the branch;▪ Managed Operations staffs and evaluated their performance every half year. Show less

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  Sumitomo Mitsui Banking Corporation – SMBC Group

  Mar 2012 - Mar 2015

  AML Senior Officer

  ▪ Attending to all AML-related jobs (checking watchlist-related alerts, investigating potential suspicious transactions, conducting AML Self-review, conducting AML risk assessment for verifying the branch’s compliance with AML related rules and regulations, making action plan for mitigating AML risk, conducting monthly Safewatch report as well as SAS report, etc.);▪ Keeping the Bank abreast of all changes in local regulations and HO’s rules regarding AML and terrorist financing;▪ Reviewing and maintaining internal manual procedures in relation to KYC and AML (AML Manual Procedure and SAS Transaction Monitoring Manual Procedure);▪ Maintaining the electronic system (eKYC system) which is used for recording/retaining customer’s information/documents and evaluating customer’s overall risk rating;▪ Checking KYC information/documents of high risk customers and deciding whether the branch establishes or continues having business relationship with them or not;▪ Providing advices to Marketing Department and Operations Department about AML/KYC issues;▪ Providing AML trainings, including AML Awareness training for all staffs, targeted trainings for relevant staffs;▪ Rendering support in other matters as requested by Head of Department and Management. Show less

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  Citi

  Apr 2015 - now

  AML Compliance Risk Management