Jason York

Experience

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  Xfinity

  Apr 2004 - Oct 2008

  Customer Service Representative

  Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Checked to ensure that appropriate changes were made to resolve customers' problems.Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Show less

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  Davis Vision Optical Lab

  Oct 2012 - Sept 2016

  Ophthalmic Laboratory Technician

  Shaped lenses appropriately so that they can be inserted into frames.Set up machines to polish, bevel, edge, or grind lenses, flats, blanks, or other precision optical elements.Inspected lens blanks to detect flaws, verify smoothness of surface, and ensure thickness of coating on lenses.Mounted and secure lens blanks or optical lenses in holding tools or chucks of cutting, polishing, grinding, or coating machines.

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  Families Forward of Philadelphia

  Jun 2016 - Dec 2018

  Residential Advisor Supervisor

  Operated and navigated the Homeless Management Information System (HMIS) software.Reviews, corrects, comments and offers guidance to staff on the preparation and submission of reports.Evaluated Job performance to all staff assigned to the unit.Coordinated, in conjunction with the educational staff, recreation staff and case management specialist.Responsible for providing supervision and guidance to resident advisors who provide direct care and supervision to residents.Facilitated Shelters daily structures. Show less

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  City of Philadelphia

  Apr 2018 - now

  Operates and navigates through Taxpayer Integrated Program System (TIPS).Establishes payment agreements for various tax accounts.Initiates collection procedures for assigned caseloads.Responsible for explaining applicable ordinances, regulations and methods used in computing and calculating accounts receivable for the city and the School District of Philadelphia.Specializes in clerical and revenue collection work contacting and interviewing taxpayers.

  • Juvenile detention counselor 1

    Dec 2021 - now

  • Customer Collections Representative

    Apr 2018 - Dec 2021