Jason York

Jason York

Customer Service Representative

Followers of Jason York7 followers
location of Jason YorkPhiladelphia, Pennsylvania, United States

Connect with Jason York to Send Message

Connect

Connect with Jason York to Send Message

Connect
  • Timeline

  • About me

    Juvenile Detention Counselor at City of Philadelphia Department of Human Services

  • Education

    • Wissahickon Senior High School

      1999 - 2002
      High School Diploma 3.0 GPA
    • Delaware State University

      2002 - 2007
      Bachelor's degree Criminal Justice 3.1 GPA
  • Experience

    • Xfinity

      Apr 2004 - Oct 2008
      Customer Service Representative

      Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Checked to ensure that appropriate changes were made to resolve customers' problems.Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Show less

    • Davis Vision Optical Lab

      Oct 2012 - Sept 2016
      Ophthalmic Laboratory Technician

      Shaped lenses appropriately so that they can be inserted into frames.Set up machines to polish, bevel, edge, or grind lenses, flats, blanks, or other precision optical elements.Inspected lens blanks to detect flaws, verify smoothness of surface, and ensure thickness of coating on lenses.Mounted and secure lens blanks or optical lenses in holding tools or chucks of cutting, polishing, grinding, or coating machines.

    • Families Forward of Philadelphia

      Jun 2016 - Dec 2018
      Residential Advisor Supervisor

      Operated and navigated the Homeless Management Information System (HMIS) software.Reviews, corrects, comments and offers guidance to staff on the preparation and submission of reports.Evaluated Job performance to all staff assigned to the unit.Coordinated, in conjunction with the educational staff, recreation staff and case management specialist.Responsible for providing supervision and guidance to resident advisors who provide direct care and supervision to residents.Facilitated Shelters daily structures. Show less

    • City of Philadelphia

      Apr 2018 - now

      Operates and navigates through Taxpayer Integrated Program System (TIPS).Establishes payment agreements for various tax accounts.Initiates collection procedures for assigned caseloads.Responsible for explaining applicable ordinances, regulations and methods used in computing and calculating accounts receivable for the city and the School District of Philadelphia.Specializes in clerical and revenue collection work contacting and interviewing taxpayers.

      • Juvenile detention counselor 1

        Dec 2021 - now
      • Customer Collections Representative

        Apr 2018 - Dec 2021
  • Licenses & Certifications

    • PHL Help Desk/Drexel University Apprenticeship

      JEVS Human Services
      Oct 2020