Anthony Swart

Experience

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  Fraxion

  Sept 2005 - Jun 2006

  IT Administrator

  Fraxion is a leading provider of Spend Management solutions, offering effective cost containment and automated procurement solutions to over 40, 000 users.Functioned as internal IT support for Cape Town, Johannesburg and London offices, supporting and planning internal networks and systems.Included in the bug testing team for the upgraded spend management system.Additional responsibilities included assisting with testing and troubleshooting client installations.

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  Netconnect/Netsurit

  Jul 2006 - Jan 2009

  ISP Division Administrator

  Netsunt ISP is a broadband (ADSL) and hosting service provider with infrastructure in Cape Town and Johannesburg.Headed a small team responsible for managing Netsurit’s corporate and consumer network including road-map, capacity planning and monitoring.Responsible for day to day running of ISP systems, 3rd level Linux support, management, budget reports, supplier reconciliations and customer billing.Deployed a remote backup solution for clients to our DC hosted systems. Show less

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  Frogfoot Networks

  Feb 2009 - Dec 2015

  Frogfoot Networks is a boutique cloud, systems and Internet service provider catering exclusively to businesses with infrastructure in London, Cape Town, Johannesburg and Durban. With a focus on providing a rich set of managed products and services to the mid tier market, including access services, co-location and hosting, cloud services, network management, and network security services.

  • Metro Ethernet Manager

    Aug 2015 - Dec 2015

  • Network Engineer

    Feb 2009 - Jul 2015
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  Amazon Web Services (AWS)

  Jan 2016 - now

  The Escalation Engineer will work as part of the AWS Support Escalation & Event Management (E2M) Team to identify widespread and systemic customer facing problems for Amazon Web Services. You will be responsible for monitoring internal tools to identify customer facing problems. When a problem is identified, you will ensure the appropriate parties are engaged to drive the resolution of the problem and act as an advocate on behalf of the customer to both report and manage the customer experience. Because of our unique role, AWS Escalation Engineers have front-and-center limitless exposure to all things AWS, including numerous leading edge technologies.Overall ResponsibilitiesContinuous real-time monitoring of incoming alarmsPrioritize, manage and own emerging and developing customer issues from start to finishQuickly detect and diagnose service impacting eventsProvide critical incident response/management for AWS Service TeamsMonitor and manage communications during high impact events via relevant channelsWork with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellenceDrive down mean time to engagement and communication for all incident typesBroad understanding of AWS architecture and service inter-dependenciesCollaborating with key stakeholders around documentation and processes regarding recurring issues as well as new service updatesProvide crisp and timely communication on developing issues to relevant stakeholdersFacilitate Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrenceAnalyze data trends on internal tickets, customer contacts, social media, and network monitors to identify potential issuesDeliver customer impairment reports for relevant stakeholdersAbility to maintain composure in dynamic and high pressure situationsPerform other duties as required by the organization Show less Big Data Support team specialises in helping customers with streaming, storing and processing vast amounts of data in the Cloud. We also help our customers to leverage this data to produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Our engineers focus on helping customers use and integrate services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), ElasticSearch, Kinesis, Athena, ML/AI & more. With a global presence in eight countries. Our follow the sun support and shift model mean you will not be on-call. We are seeking talented Systems engineers well versed in maintaining infrastructure of large complex systems/clusters. You will also be able to write code to automate maintenance, monitor performance or crunch data to solve business problems. We invest heavily in knowledge acquisition and skills development providing unlimited opportunities for technical and career development. If you have a spark for knowledge – we have the fuel for the fire. Typical Day Every day will bring new and exciting challenges on the job while you: · Apply advanced troubleshooting techniques to provide tailored solutions for our customers · Drive customer interactions. Phone, Chat, Emails, Screen shares and conference calls · Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services · Interact with leading technologists around the world Show less

  • Incident Management Engineer II

    Aug 2023 - now

  • Escalation Engineer II

    Apr 2019 - Aug 2023

  • Cloud Support Engineer II - BIg Data

    Oct 2018 - Mar 2019

  • Cloud Support Engineer - Big Data

    Jan 2016 - Sept 2018