Samantha Tapia, SA

Experience

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  Macy's

  Mar 2012 - Apr 2015

  Direct and manage daily frontline operations and for department of approx. 250 agents. Manage and develop team of approx. 20 direct reports to develop the MCHD Chat Team by increased associate engagement, grow YOY sales by clear and profitable margin, and expand industry to include Macy’s and Bloomingdales Beauty Chat, Fine Jewelry Chat, and Designer Brand Chat such as Michael Kors.Training and engagement initiatives driven from research in agent and team performance led to an overall sales increase of approx. 12% for Big Ticket and approx. 25% Beauty Chat and small ticket specialty items. Show less

  • Marketing Project Manager

    Nov 2013 - Apr 2015

  • Operations Supervisor

    Oct 2012 - Nov 2013

  • Home Direct Quality Auditor

    Mar 2012 - Oct 2012
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  Cincinnati Art Museum

  May 2015 - Mar 2016

  Design Manager

  Responsible for managing the overall branding of The Cincinnati Art Museum in partnership with Marketing, Curators, Installation, Learning and Interpretation as well as an external graphic design company. Work in partnership with all internal and external stakeholders to develop strong design assets that drive visitors, builds relationships with current and potential sponsors, and drive attendance at events and exhibitions. Oversee and execute internal design production as well as manage department budget. Show less

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  Hyperquake

  Mar 2016 - Nov 2021

  Hyperquake is a brand evolution agency that helps businesses shift their future by creating and evolving brand experiences. Evolve or Fade Away.

  • Associate Director Client Services

    Dec 2019 - Nov 2021

  • Senior Project Leader

    Mar 2016 - Dec 2019
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  Elevance Health

  Nov 2021 - now

  Client Success Director