Fernando Baroccio

Experience

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  IBM

  Jun 1999 - Jun 2009

  Business Transformation Consultant

  • Business transformation process for global logistics Guadalajara which includes projects with AS400, SAP, and other GL-IT projects.• Train end users on different new tools that were developed and implemented in our area.• Technical support , as level 1 and level 2 in SAP S&D module.• Analysis and following on new distribution requirements (helping since the analysis through the testing, and implementing on the product system).• Help and support on external and internal audits by giving customized reports and data analysis• Development, fixes and analysis on SAP Querys Show less

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  GEODIS

  Jun 2009 - May 2018

  • • Retrieve all customer requirements, then do all the proper management, in order to provide them an efficient and timely solution.• Lead my team to develop new applications and/or solutions that can help the end user to improve their work and efficiency.• Implement existing IT solutions with all the specifications requested.• Provide Data Analysis and maintenance for existing IT Solutions.• Establish new methodologies, policies, processes and procedurals for my department• Use of Project management and scrum methodology according on the project to deliver.• Change management process for requests from end user on projects already implemented.• Monitor all requirements from end user and keep a tracking on my people about the incidents solved or in progress, requested in our help desk tool.• Help end user by deliver business intelligence solutions, data mining and display data into meaningful and useful information for analysis purposes and allow end user in decision making by developing dashboards, customized reports and/or predictive models. • Control all RPA (robot process automations) developed by my team in order to help end user to reduce workloads and reduce costs and time.• Set the goals for my team and measure them in an annual basis. Control and measure our performance by establishing KPIs and combine them with our system help desk tool.• Management of all the purchases related with my area, monitor and control our internal budget. Show less • • Leading IT department for Mexico and Guadalajara• Project management on topics related with IT area, including the development and implementation of new tools, improvements, processes and activities• Maintain daily operation continuity related with IT Support (including hardware and software)• Ensure that data and information is secured. By monitoring, controlling and manage firewall and antivirus platforms• Support on all Telecommunications operations• Support on all network infrastructure• Ensure compliance with Licensing, physical inventory and preventive maintenance• Provide Trainings to end users• Ensure that software (purchased or developed) meets business requirements. • Ensure that scheduled backups are in place.• Procurement activities such as, equipment acquisition, renovation plans, budget monitor and control, with proposals for Cost reductions.• Prepare and generate the annual Objectives for the area.• Measure and control internal activities with a KPI matrix, and inform the results.• Manage, verification, negotiation and validation for IT service providers. Show less

  • Business Transformation

    May 2015 - May 2018

  • IT Mexico GSCO

    Jun 2010 - Apr 2015

  • Business Controls Coordinator

    May 2010 - Jan 2013

  • Inbound Analyst

    Jun 2009 - May 2010
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  Cognizant

  May 2018 - Feb 2020

  Incident Manager

  Incident Management coordination.Change Management Issue resolution coordination with Support Process.Handle triage calls and manage required post transition.

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  NTT DATA Services

  Feb 2020 - Dec 2022

  Service Account Advisor / Change Manager

  *Drive Continuous improvements to the quality and efficiency of the Change Management Process*Maintain Change Management documentation*Coordinate Changes to minimize the business impact*Deploy and generate KPIs / metrics / daily and monthly dashboards and executive reports. *Lead Change Advisory Board meetings and provide the final go / no-go on Change Requests.*Help on Incident, Configuration and Problem Management*Drive Change Management information meetings and inform leadership. Show less

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  KPMG Technology Services Americas - KTSA

  Jan 2023 - now

  Change Manager ITIL