Tamara Macias

Experience

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  The Diplomat Boutique Hotel

  Dec 2018 - Aug 2019

  Customer Service Representative
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  Chablé Hotels & Resorts

  Jan 2021 - Aug 2021

  Food and Beverage Administrative Trainee

  - Restaurant audit following the practices of ServSafe and LQA- Daily forecast for three restaurants and one bar- Menú Engineering- Marketing strategies that combine the hotel and the restaurants- Implementation of new experiences related to F&B for guests

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  Hostik Hostal Inn

  Mar 2021 - Jan 2022

  Supervisor

  Inspect and control the operation of the hostel. Help the guest with every issue, change or anything that concerns their reservation and their stay at the hostel.

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  Posadas

  Aug 2021 - Dec 2021

  Organizational Development Trainee

  -A leadership program for hotel leaders-Conducting evaluations for e-learnings-Programs focus on employee development

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  Jurny, Inc.

  Feb 2022 - Aug 2022

  Guest Experience Coordinator

  Customer support of all guests on Jurny. Driving and managing the performance of the local teams. Optimize the booking platforms, as well as the execution of some administrative tasks such as responding to customer reviews, managing bookings, reporting, etc.

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  Ocean Reef Club

  Aug 2022 - Aug 2023

  Front Desk

  Greet and register guests in 180+ room hotel and vacation rentals. Manage members and guests arrivals, including processing payments, noting requests, fixing complaints during their stay, etc.

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  Emeline

  Sept 2023 - Dec 2023

  Front Office Supervisor
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  Ocean Reef Club

  Dec 2023 - now

  Assistant Housekeeping Manager